Sales Operations Coordinator - LCYL - #1175738

Sales Operations Coordinator

5 days, 8 am- 5 pm

Salary: Basic $2500-$3500

Address: 26 Gul Cres, Singapore 629532 (Gul Circle)

Job Purpose

Support daily sales operations from quotation and order processing through shipment and customer follow-up. Ensure accurate sales documentation, timely order fulfilment and reliable BC365 records, working closely with internal teams on Singapore and Vietnam orders and other assigned markets.

Key Responsibilities

Sales administration and order processing

• Prepare sales quotations when required and issue Proforma Invoices upon customer confirmation, using approved prices and terms.
• Create and maintain Sales Orders in BC365, including direct shipments to Vietnam and shipments from Singapore to Ho Chi Minh City.
• Check customer purchase orders against quotations for product specifications, packaging, quantities, prices, payment terms and delivery requirements; resolve discrepancies with Sales.
• Maintain customer details, quotation history, order confirmations and sales records; follow up on outstanding customer confirmations and order requirements.

Shipment and customer coordination

• Coordinate order readiness, delivery schedules, freight bookings and container trucking with Production, Warehouse, forwarders and transporters.
• Prepare or coordinate commercial invoices, packing lists and other shipping documents; liaise with Regulatory on supporting product documents where required.
• Review shipping documents and coordinate customs and delivery requirements for customer orders, including direct-to-Vietnam shipments.
• Track ETD, ETA and delivery status; update customers and Sales team on progress, delays and documentation issues, and escalate exceptions promptly.
• Record customer delivery issues and claims, coordinate follow-up with the relevant teams and track agreed corrective actions.

Stock visibility and sales reporting

• Use BC365 to check stock balances, availability, approved unit prices and transaction details for quotations and order fulfilment.
• Coordinate stock allocation and product availability with Warehouse and Production; flag shortages, aged stock and delivery risks to Sales.
• Maintain order and shipment trackers showing confirmed orders, pending quantities, shipment dates and outstanding actions.
• Prepare sales and order-status updates for Daily WUSO meetings and management review; support forecast updates with accurate order information.
• Coordinate with Finance on invoicing, customer payment status and follow-up on outstanding payments in accordance with approved terms.
• Keep sales and shipment records complete and traceable for audits; suggest improvements to order processing and reporting.

Requirements

• Diploma in Business Administration, Logistics, Supply Chain Management or a related discipline, or equivalent relevant experience.
• 1–5 years of relevant experience in sales operations, sales administration, order processing or shipment coordination.
• Proficient in Microsoft Excel and Word; experience with Microsoft Dynamics 365 Business Central (BC365) or a similar ERP system is an advantage.
• Familiarity with import and export documentation and international shipment coordination; experience in chemicals, pesticides or manufacturing is an advantage.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279