Inbound Operations & New Business Associate - #1175691

H.I.S. Singapore is part of a global network dedicated tocreating "Kokoru Odoru" (heart-fluttering) experiences. Beyond travel and tourism, we are passionate about bringing the unique flavours of the region to life. Our brand, Super Sister Durians, located at the iconic Esplanade Mall, specializes in authentic, premium durian delicacies like Merlion-yaki and durian paste, sourced directly from the Raub Highlands.

We are looking for an energetic and hands-on Inbound Operations & New Business Associate to help us manage the daily flow of our kiosk and contribute to the growth of our brand.

Full-time, 5-day work week

Working Hours: Mon-Fri 0900-1800 hrs

Key Responsibilities

1. Inbound Travel Operations Support

• Assist in preparing and updating daily tour schedules.
• Coordinate tour guide assignments and confirmations.
• Conduct final booking checks before tour departures.
• Liaise with hotels, transport providers, restaurants, and suppliers.
• Monitor tour operation timelines and ensure smooth execution.
• Assist in handling operational enquiries and follow-ups.

2. Durian & Seasonal LogisticsSupport

• Assist in processing fresh durian and durian paste orders.
• Coordinate customer orders and delivery arrangements.
• Support mooncake campaign logistics and fulfilment activities.
• Track inventory movements and update stock records.
• Maintain order status reports and delivery schedules.

3. Administrative & BusinessSupport

• Perform data entry and maintain operational records.
• Prepare simple reports and spreadsheets.
• Assist in documentation and filing.
• Support customer enquiries through WhatsApp, email, and social media channels.
• Assist with ad-hoc projects and business activities.

Requirements

Must-Have Qualities

Strong attention to detail. Able to manage bookings. logistics and operations accurately

Fast paced and adaptable. Able to multitask and respond quickly to changing operational needs

Willing to attend adhoc events and support operations after office hours as and when required

Qualifications

• Diploma/Degree in: Tourism & Hospitality, Business Administration, Logistics & Supply Chain, Marketing, or other related disciplines

Technical Skills

• Canva design skills
• Familiarity with Xiao Hong Shu, TikTok, or social media platforms

Bonus Skills

• Ability to communicate in English and Mandarin (in order to converse with our Chinese speaking clientele (tour groups from China, Hong Kong and Taiwan)
• Customer service experience

What You Will Gain

• Exposure to travel and tourism operations
• Experience in retail, wholesale, and logistics coordination
• Real-world business operations experience in an SME environment
• Opportunity to work closely with management and gain cross-functional business knowledge
• Hands-on involvement in seasonal campaigns and product launches

Ideal Candidate

We are looking for someone who:

• Is highly organised and dependable.
• Takes initiative and follows through on tasks.
• Enjoys problem-solving and coordination work.
• Learns quickly and adapts to changing priorities.
• Has a positive attitude and is willing to support different areas of the business.

If you enjoy operations, coordination, and learning how a growing business runs behind the scenes, we'd love to hear from you.

Please indicate your earliest availability and expected salary.

Only shortlisted candidates will be notified.