Restaurant Captain / Supervisor (Front of House) - #1175595

Employment Type: Full-Time

Job Responsibilities

• Oversee daily front-of-house operations to ensure smooth and efficient restaurant service.

• Welcome and attend to guests, ensuring a positive and professional dining experience.

• Coordinate seating arrangements, reservations and table assignments.

• Take food and beverage orders accurately and provide recommendations on menu items when required.

• Supervise and support service staff to maintain high standards of customer service.

• Coordinate closely with the kitchen team to ensure timely and accurate delivery of food and beverages.

• Handle guest enquiries, feedback and complaints professionally and promptly.

• Ensure dining areas, service stations and restaurant facilities are clean, organised and presentable.

• Assist in training and guiding new service staff on restaurant procedures and service standards.

• Monitor service operations and ensure compliance with food hygiene, workplace safety and company policies.

• Assist with cashiering duties, payment processing and daily sales reconciliation when required.

• Monitor stock levels of service supplies and coordinate replenishment when necessary.

• Support restaurant management in improving service efficiency and overall guest satisfaction.

• Perform other operational duties as assigned by management.

• Relevant experience in restaurant operations, preferably in a Captain, Senior Service Crew or Supervisory position.

• Good understanding of restaurant service procedures and front-of-house operations.

• Strong interpersonal and communication skills with a customer-oriented mindset.

• Able to handle guest enquiries and resolve service-related issues professionally.

• Good organisational and multitasking skills in a fast-paced restaurant environment.

• Able to work independently and collaboratively with kitchen and service teams.

• Possess leadership skills and the ability to guide and motivate service staff.

• Basic knowledge of POS systems, cashiering and restaurant reservation systems would be advantageous.

• Willing to work rotating shifts, weekends and public holidays according to the restaurant's operating schedule.

What We Are Looking For

We are seeking a service-oriented and responsible individual who takes pride in delivering a positive dining experience. The successful candidate should be proactive, attentive to detail and able to support daily restaurant operations while maintaining consistent service standards.

Candidates with relevant experience as a Restaurant Captain or Supervisor are welcome to apply.