IT Manager - #1175416

About the Company

Our client is Singapore’s largest community living operator. Starting with a single home in May 2019, it now runs more than 3,400 keys across 100 properties in Singapore. These span co-living, student accommodation, hotels and serviced apartments, and inter-generational living. As a fast-growing listed company, it aims to reach 10,000 keys by 2030 and is building the team and systems to get there.

The Opportunity

Our client is looking for an IT Manager to run corporate Information Technology (IT) end to end, with a free hand in how. You will choose the tools, shape the policies, pick the vendors and set the plan. You will work directly with senior management, so your decisions take effect quickly and your work is seen.

This is a hands-on role. You set the direction and also do the work, with external vendors and contractors where needed. Our client takes Artificial Intelligence (AI) seriously. You will use it in your own work and help the company adopt new tools safely.

Responsibilities

IT Service Desk

• Run one place for all IT requests, with clear priorities and response targets
• Provide first and second line support with the use of AI
• Fix the causes of recurring requests

Devices

• Manage company laptops, phones and personal devices used for work, from build, encryption and patching to secure disposal
• Handle procurement and keep the asset register current

Access and Accounts

• Administer the company’s email and collaboration platform
• Manage user accounts and licences for all third-party software, including accounting, project, software development and AI tools
• Run the joiner, mover and leaver process and periodic access reviews with system owners
• Hold the company’s domain registrations and the recovery details for all administrator accounts, including the cloud environment

Security

• Run vulnerability management, endpoint protection and security awareness training
• Commission penetration testing and track remediation
• Review new software and AI tools before staff use them
• Lead the response when something goes wrong

Resilience and Backup

• Back up collaboration data and devices
• Prove it works with a documented restoration test at least once a year

Policy, Risk and Data Protection

• Own the IT security policy, the wider IT policy set and the IT risk register
• Own the company’s personal data protection programme, policies and certification work

Audit

• Own IT’s part in internal and external audits, from the first request to the closure of every finding
• Provide evidence covering IT policies, data protection policies and AI governance

Plan, Budget and Vendors

• Agree the annual IT plan and budget with senior management
• Select and manage IT vendors and contractors
• Keep the licence and subscription register and keep the company compliant with its software licences

Documentation and Automation

• Keep written procedures for recurring tasks across the different functions of the company
• Use automation and AI tools to cut repetitive work
• Pass issues with internally built applications to their owners, with clear steps to reproduce them

Other

• Any other roles and responsibilities needed for the IT function

Requirements

Our client cares more about what you have personally done or have knowledge of than about years of experience. As a guide, they are looking for 2-5 years of relevant working experience. You do not need to tick all the boxes. The right person will have most of the following:

• Hands-on IT background: you have worked in IT operations, on your own or as part of a team
• IT governance: you have implemented or worked on IT and data protection related policies
• Platform administration: you have administered, or know how to administer, a company email and collaboration platform such as Google Workspace or Microsoft 365
• Device management: you have managed, or know how to manage, company laptops on Windows or other operating systems, covering build, patching, encryption, endpoint protection and disposal
• Comfortable with vendors: you deal directly with external IT vendors, contractors and service providers
• Independent and clear: you can decide priorities on your own and explain IT risks and costs plainly to senior management
• Security-minded and trustworthy: you think about risk and treat administrator access with discretion
• AI-forward: you see AI tools as a way to work smarter and are willing to try new ways of running IT

Preferred Qualifications

• Has written IT policies and put them into practice, or maintained a risk register
• Has taken part in an external or internal IT audit and produced control evidence, yourself or as part of a team
• Has run joiner, mover and leaver processes and periodic access reviews
• Working knowledge of Singapore’s Personal Data Protection Act (PDPA), including breach notification timelines
• Information Technology Infrastructure Library (ITIL) Foundation, CompTIA Security+ or a similar certification is advantageous but not necessary
• Scripting or automation of routine administration, including with AI tools

Why Join This Role

• Own the function: corporate IT is yours from end to end, with the room to make the call and the responsibility to see it through
• Real-world results: what you deliver is used every day by colleagues across all functions
• AI as part of the job: you are encouraged to automate, experiment and bring new ideas to how IT is run
• Room to grow: as the company grows and scales, so does the role