Sports & Recreation Assistant Manager - #1175231

Company Overview

The Singapore Island Country Club (SICC) is Singapore’s most prestigious and well‑established golf and country club. With world‑class facilities, a rich heritage, and a strong sense of camaraderie among our members, SICC offers a meaningful and rewarding environment for individuals who aspire to excel in the country club and hospitality industry.

We are proud to be Great Place To Work (GPTW) Certified, reflecting our commitment to employee well‑being, engagement, and a positive workplace culture.

Job Summary

The Sports & RecreationAssistant Manager is responsible for supporting the Senior Sports &Recreation Manager in the effective management and development of the Club’sPickleball and Padel operations, as well as Island Lifestyle facilities, programmesand activities.

Responsibilities

Operations & Facility Management

• Oversee the smooth day-to-day operations of Pickleball, Padel and Island Lifestyle facilities and programmes.
• Ensure facilities are properly maintained, presented and ready for members’ use.
• Conduct regular inspections of assigned facilities and equipment and follow up promptly on maintenance, repair and safety matters.
• Ensure operational procedures, Club rules, booking policies and safety requirements are properly implemented and communicated.
• Identify operational and safety risks and take appropriate preventive or corrective action.
• Monitor facility utilisation and programme participation and recommend improvements to maximise usage and enhance the member experience.
• Ensure accurate and timely administration of bookings, registrations, attendance, billings and related operational records. Staff Management
• Supervise, guide and support Sports & Recreation staff assigned to the portfolio.
• Plan staff deployment and duty rosters according to operational requirements, programmes and events.
• Provide coaching and guidance to staff to maintain high standards of customer service, operational effectiveness and teamwork.
• Ensure staff are familiar with Club policies, operational procedures, safety requirements and programme information.
• Conduct regular communication and operational briefings with the team. Pickleball & Padel
• Assist in the development and management of the Club’s Pickleball and Padel programmes, including lessons, socials, competitions, events and other member activities.
• Work with coaches and instructors to review programme schedules, participation, lesson structures and operational requirements.
• Monitor the performance and service standards of coaches, instructors and vendors.
• Assist with coach/instructor agreements, contract renewals and other administrative matters relevant to Pickleball and Padel.
• Monitor court utilisation, programme participation and member feedback and recommend initiatives to grow participation.
• Assist in the planning and implementation of new Pickleball and Padel facilities and operational requirements where applicable. Island Lifestyle
• Oversee the operations and administration of assigned Island Lifestyle facilities, programmes and activities.
• Review existing Lifestyle programmes and recommend new activities or improvements based on member demand, participation and current recreational trends.
• Work with instructors, vendors and internal departments to ensure programmes and facilities are operated effectively.
• Monitor utilisation and performance of Lifestyle facilities and programmes and recommend opportunities to improve member engagement and revenue. Programmes, Events & Member Engagement
• Plan, organise and execute recreational programmes, social activities, competitions and events for members.
• Coordinate with relevant internal departments, Committees, coaches, instructors, vendors and external parties to ensure successful delivery of programmes and events.
• Prepare event plans, schedules, manpower requirements and operational arrangements.
• Prepare budgets for programmes and events and monitor expenditure against approved budgets.
• Assist in developing initiatives to increase member participation and enhance the overall recreational experience.
• Support the preparation and updating of programme information and publicity materials in coordination with the relevant departments. Committee & Administrative Support
• Support the Senior Sports & Recreation Manager in matters relating to the relevant Lifestyle and Rackets & Paddle Committees.
• Attend Committee meetings where required and assist in preparing meeting papers, presentations, reports, minutes and follow-up action items.
• Prepare utilisation reports, programme reports, event reports, financial information and other management reports as required.
• Follow up on Committee and Management decisions relating to the assigned portfolio.
• Assist in the preparation and monitoring of the annual operating budget and Profit & Loss performance for assigned programmes and activities.
• Ensure invoices, billings, payments and supporting documentation are accurate and processed in a timely manner. Member Service
• Maintain a high standard of service to Club members and guests.
• Attend to member enquiries, feedback and operational concerns promptly and professionally.
• Build positive relationships with members and encourage participation in Club programmes and activities.
• Handle service recovery and operational issues appropriately and escalate significant matters to the Senior Sports & Recreation Manager where necessary.

• Ability to commit to weekend work
• Good knowledge of sports operations, rules, and game management

Employee Benefits

• AWS & Variable Bonus
• Lunar New Year Hong Bao, usage of Club's sports & recreational facilities
• Annual Leave, Family Care Leave & Birthday Leave
• Flexible working arrangements, Dental Benefits & Duty Meals
• Employee Referral Fees
• Employee Privilege Discount at F&B and retail outlets/Birthday gift vouchers