Trade Operations Executive - #1174954

Robust International is seeking a proactive and execution-oriented Trade Operations Executive to coordinate and monitor the end-to-end execution of international agricultural commodity orders. The role involves working closely with global procurement teams, processing factories, origin logistics teams, the documentation department, shipping lines, and customers to ensure orders are fulfilled efficiently and within agreed timelines. This is a hands-on operational role requiring strong follow-up, coordination, problem-solving, and the ability to drive execution across multiple countries.

Order Execution & Coordination

· Take responsibility for execution follow-up immediately upon confirmation of sales contracts.

· Participate actively in relevant operational WhatsApp groups and other communication channels.

· Coordinate with origin teams on cargo availability, production schedules, packing requirements, and shipment deadlines.

· Establish and monitor order execution timelines and follow up on outstanding activities.

Production, Packaging & Labelling

· Ensure the documentation team promptly communicates buyer-specific labels, packing instructions, shipping marks, and other requirements to origins and factories.

· Follow up on label approvals, printing, packaging materials, production, and packing readiness.

· Identify production delays early and coordinate resolution with responsible teams.

Container Placement & Origin Logistics

· Follow up with in-country logistics teams on container bookings, availability, and placement.

· Coordinate stuffing schedules with factories, warehouses, and logistics personnel.

· Monitor container stuffing, sealing, dispatch, movement to port, customs clearance, and export formalities.

· Escalate bottlenecks affecting shipment schedules.

Shipping & Documentation

· Coordinate with internal logistics teams, shipping lines, and freight forwarders on bookings, vessel schedules, and shipment progress.

· Follow up with documentation staff to ensure shipping documents and instructions are prepared and submitted on time.

· Monitor gate-in, loading, vessel departure, transshipment, and arrival.

· Address rollovers, documentation discrepancies, and other shipment issues, keeping stakeholders informed.

Quality & Customer Complaints

· Coordinate with factories, quality teams, and origin offices on buyer specifications and quality requirements.

· Follow up on quality concerns, shipment discrepancies, and buyer complaints.

· Ensure investigations and corrective actions are pursued until issues are resolved.

Payment & Commercial Follow-Up

· Coordinate with Sales/Marketing, Finance, and Documentation on payment milestones.

· Follow up on timely submission of documents for LC, CAD, and other payment arrangements.

· Monitor outstanding payments with responsible departments and escalate delays or discrepancies.

Shipment Monitoring & Reporting

· Maintain an up-to-date execution tracker covering all ongoing international orders.

· Track cargo readiness, packaging, container placement, stuffing, port delivery, vessel departure, and arrival.

· Provide concise updates to management on delays, risks, outstanding actions, and responsible owners.

· Bachelor’s degree in Logistics, Supply Chain Management, International Trade, Business Administration, or related field.

· 4–7 years of relevant experience in trade operations, commodity trading, shipping, or export logistics.

· Experience in agricultural commodities, food ingredients, or international commodity exports preferred.

· Practical understanding of container logistics, Incoterms, shipping procedures, export documentation, and international payment terms.

· Experience coordinating with overseas suppliers, factories, freight forwarders, and shipping lines.

· Strong communication skills; ability to work across countries and time zones.

· Good proficiency in Excel and shipment tracking systems; ability to handle multiple orders simultaneously.

· Proactive: takes initiative without waiting for reminders.

· Assertive: follows up firmly and professionally to secure deadlines.

· Persistent: pursues outstanding matters through resolution.

· Execution-focused: gets things done rather than simply reporting status.

· Accountable: owns assigned orders and timelines.

· Organized: manages multiple shipments and competing priorities.

· Problem-solving: identifies bottlenecks early and takes practical action.

· On-time execution of confirmed sales orders and production/packing milestones.

· Timely container placement, stuffing, port delivery, and shipment departures.

· Reduction in preventable execution delays and timely resolution of operational issues.

· Follow-through on quality complaints, payment documentation, and outstanding payments.

· Accurate and timely shipment trackers, issue escalation, and management updates.

The successful candidate must actively drive daily order execution, maintain persistent follow-up across teams, identify and resolve bottlenecks, and ensure commitments progress from contract confirmation through shipment and payment. This is not a documentation-only or reporting position.