Assistant Library Officer x 2 (Contract: 2 Jan 2027 to 31 Dec 2027) - #1174722

Contract Period

• 2 January 2027 to 31 December 2027

Working Location

• Jurong / Mobile MOLLY Buses

Working Hours

• Shift-based, up to 10.5 hours per day (From 8.00am to 6.30pm; Lunch: 1 hour), including weekends
• Average 44 hours per week over a 3-week roster cycle, in accordance with MOM shift work guidelines
• Employees receive 9 off days in every 3-week cycle as scheduled by roster

Offered Salary

• $2,800 per month

Requirements

• Minimum GCE ‘O’ Levels with a pass in English
• Candidates should have basic computer literacy – basic Microsoft Office (e.g. Word/Excel)
• Good communications, interpersonal & customer service skills
• Candidates must be comfortable working in a mobile environment and should not suffer from motion sickness, as the position requires extended periods inside a library vehicle
• Candidates must also be comfortable to engage with MOLLY’s diverse user groups in proximity, such as young children, persons with disabilities and senior citizens

Responsibilities

MOLLY is a mobile library service operated by NLB. Its purpose is to reach out to young children who do not have ready access to public libraries, as well as to promote reading and lifelong learning by bringing library materials and services to them.

NLB currently operates one Molly bus that serves children’s homes, orphanages, special needs schools, schools for the disabled and selected neighbourhood primary schools, as well as two smaller mobile libraries known as “mini Mollys” that primarily serve kindergartens and childcare centres in public housing estates.

Collection Maintenance

Weeding

· Retrieve items from shelves according to the weeding list already prepared for review by librarians / library officers

· Process items to be weeded in the system

· Pack processed items in gunny sacks/boxes and labelling the gunny sacks/boxes.

· Arrange gunny sacks/boxes packed items in designated area

Rework

· Process items identified for re-work e.g. damaged items, weak property tags.

Bookdrop / Shelving/ Shelfreading / Dispatch

· Manage bookdrop in MOLLY buses.

· Retrieve and Shelve books (returned and browsed library materials):

o Shelving (making sure books make their way to customers within designated time)

o Straightening; all shelves need to be straightened as and when it is required

· Shelf-reading in MOLLY buses

· Replenish book displays in MOLLY buses

· Collect dispatch items belonging to MOLLY from JRL’s sorting room to MOLLY storeroom

Customer Service

Frontline -Roving / User Education / Library operations

· Support Customer Service & user education

· Handle enquiries such as membership policies and guidelines, directional questions and searching for library items on the shelves (including service recovery).

· Proactively seek out and engage library customers who require further assistance for all library services and ensure they have a positive customer experience at the library.

· Promote and encourage library etiquette to ensure that the library remains a conducive space.

· Look out for suspicious persons and items and report to NLB staff immediately.

· Support NLB Staff in handling incidents (e.g. thefts, injuries,) and disputes between customers.

· Ensure library systems and machines are running smoothly (e.g. Book Borrowing and Book Drop Stations) including topping up of receipt papers.

· To draw operational pouch for each vehicle and issue to MOLLY driver

· To do pre-inspection on vehicle together with MOLLY driver before moving out

· To assist MOLLY driver to first destination

· To assist MOLLY driver to park safely at location

· Conduct housekeeping checks

· Replenish new and remove outdated posters and collaterals

· Manage vendors/volunteers (sign in/out)

· To be able to shut off all mobile library equipment

· To assist MOLLY driver to safely exit out of parking spaces

· To assist MOLLY driver to next destination (if any)

· To assist MOLLY driver to top up cashcard or use of fuel card

· To assist MOLLY driver to charge the battery system when at home base

Backend Duties

· General housekeeping of library facilities and equipment/machines to support libraries’ operations.

o Manage keys

o Conduct MOLLY storeroom and vehicles check, report faults to accordingly

EA License No.: 96C4864

Reg No.: R1106928 TOH LAY HOON (JESSICA)