Operations Executive - #1173960

We are seeking a motivated and detail-oriented individual to support the daily business and operational activities of our Dental Division. The successful candidate will assist in enhancing patient experience, coordinating with key stakeholders such as Dentist, TPAs and insurers, and ensuring smooth administrative and operational workflows.

Key Responsibilities

Clinic Operations & Administration

• Support daily clinic operations and administrative activities to ensure smooth workflows.

• Assist with billing, invoicing, payments, doctors' locum claims and other operational matters.

• Coordinate with doctors, clinic teams and relevant stakeholders on operational requirements.

• Assist in addressing patient enquiries, feedback and service-related concerns, escalating complex matters where necessary.

• Coordinate with internal teams and vendors on system, equipment and technology-related requirements.

Procurement, Inventory & Finance Support

• Assist in sourcing consumables, obtaining quotations and coordinating procurement requirements.

• Raise Purchase Requisitions (PRs) and liaise with the Central Procurement team.

• Update and maintain Goods Received Note (GRN) records in the inventory system.

• Process monthly invoices and coordinate with the Finance department on payment and reconciliation matters.

Insurance & Claims Administration

• Assist with insurance and corporate billing arrangements, including TPA schemes, corporate health plans and Integrated Shield Plans.

• Prepare, submit and follow up on claims in accordance with insurer requirements and internal procedures.

• Coordinate with insurers, TPAs and relevant stakeholders to resolve billing and claims-related enquiries.

Marketing & Patient Engagement Support

• Assist in coordinating digital marketing campaigns across platforms such as Google, Facebook and Instagram.

• Support social media content planning, preparation and posting, including coordination with dentists and clinic teams.

• Monitor incoming patient enquiries and assist clinic teams with appointment follow-ups.

• Maintain records of marketing enquiries, appointment bookings and campaign activities.

• Support promotional activities, patient engagement initiatives and local marketing efforts across clinic locations.

Reporting & Business Support

• Prepare and maintain Excel reports on monthly revenue, patient cases, clinic utilisation and operational performance.

• Assist in compiling marketing reports, including advertising expenditure, patient enquiries and appointment bookings.

• Support the tracking of marketing activities and provide relevant data for management review.

• Perform other duties as assigned to support clinic operations and business activities.

Requirements:

• Fresh graduates are welcome to apply.

• Diploma or Degree or equivalent required; healthcare administration or related field preferred.

• Minimum 1 years of relevant experience in administrative and patient-facing roles.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

• Excellent communication, organizational, and multitasking abilities.

• Strong attention to detail with effective problem-solving skills.

• Independent and collaborative working style in a healthcare environment.

• High professionalism and discretion in handling patient and financial data.

• Eagerness to learn and adapt to new technologies or workflows.

• Demonstrates initiative and accountability.