Regional Account Director - #1173457

Regional Account Director – Financial Services Client

Work Dynamics, Asia Pacific

Reports to: Managing Director, Work Dynamics, Asia Pacific

Position Summary

The Asia Pacific Regional Account Director (RAD) is the senior operations executive accountable for leading JLL’s partnership with a large Financial Services client across the Asia Pacific region.

This role ensures consistent, high-quality service delivery across all APAC locations in full alignment with agreed scope, standards, governance frameworks, and contractual commitments. The RAD owns regional performance, financial management, risk oversight, and strategic execution—driving operational excellence through disciplined governance, standardization, innovation, and proactive issue resolution.

As the primary JLL leader for the account, the RAD translates the Client’s strategic priorities into structured action plans with clear accountability, measurable outcomes, and focus on quality, control, simplification, consistency, and value. The role fosters a culture of ownership, transparency, and continuous improvement, ensuring that all teams operate with pace, rigor, and alignment to deliver exceptional client outcomes at scale.

Working Environment

The role will be based in Singapore at the Client office, requiring close collaboration with Client leadership and cross-functional teams across Asia Pacific.

Supervisory Responsibilities

The RAD leads a high-performing, integrated team delivering Facilities services across Client’s APAC portfolio. Direct and matrix reports include:

• Operations Program Manager

• Country Operations Leads

• Regional Finance Manager

Core Responsibilities

Account Leadership & Strategic Execution

• Lead regional account management and delivery, ensuring consistent execution across all APAC locations aligned to agreed scope, standards, and governance frameworks.

• Translate Client strategic priorities and account objectives into structured plans, clear accountabilities, and measurable outcomes that drive tangible results.

• Provide clear direction and alignment across the JLL service delivery organization, ensuring all teams understand expectations and execute consistently against account priorities.

Operational Excellence & Service Delivery

• Ensure reliable, high-quality service delivery across all sites, guided by the principles of quality, control, simplification, consistency, and innovation.

• Maintain practical engagement with local operations to understand service delivery realities, manage risks proactively, and drive targeted improvements.

• Drive continuous improvement, innovation, and transformation initiatives—leveraging technology, best practices, and market insights to enhance service quality, efficiency, transparency, and value.

Governance, Compliance & Risk Management

• Own regional KPI and performance governance, ensuring accurate, evidence-based reporting, clear performance narratives, and timely corrective actions for underperformance.

• Ensure contract and commercial compliance, alignment to financial principles, and fulfillment of all commercial commitments.

• Lead risk and incident management across the region—establishing processes that enable early identification, clear ownership, timely escalation, and effective remediation.

Financial & Resource Stewardship

• Own regional financial management and governance, including accurate forecasting, financial transparency, and robust budget oversight.

• Ensure effective resource alignment and capability deployment across the region, coordinating cross-location delivery to meet account objectives efficiently.

Process Standardization & Transparency

• Drive structured process management discipline—ensuring SOPs, reporting templates, and operating practices are documented, consistent, regularly updated, and implemented at scale.

• Embed common data standards, reporting formats, and methodologies across all locations to reduce complexity, cost, and risk while enabling effective oversight.

• Promote proactive, unfiltered communication—providing clear visibility into performance, issues, and risks without delay.

Stakeholder & Relationship Management

• Serve as the single point of contact and escalation for the client, building trusted relationships through transparency, responsiveness, and disciplined execution.

• Champion change and innovation—challenging legacy approaches and driving adoption of new processes and technologies that improve outcomes.

Expected Leadership Behaviours

• Acts with ownership and accountability: Takes full responsibility for outcomes, proactively identifies gaps, and resolves issues without requiring client direction.

• Operates with pace and urgency: Drives timely execution, closes actions decisively, and maintains momentum across all workstreams.

• Exercises strong judgment and prioritization: Focuses effort on highest-value and highest-risk areas, balancing short-term delivery with long-term sustainability.

• Leads with structure and discipline: Ensures consistent formats, methodologies, and governance across all deliverables and regional updates.

• Drives disciplined delivery management: Applies structured planning, tracking, governance, and escalation to ensure commitments are delivered reliably.

• Drives consistency and standardization at scale: Embeds common processes and data standards to enable oversight and reduce operational friction.

Required Knowledge, Skills and Abilities (KSA)

• Minimum 15 years’ experience in real estate services, with deep expertise in Facilities Account Management and working knowledge of Transaction Management, Project Management, Strategic Portfolio Management, Lease Administration, Workplace Strategy, and Employee Experience.

• Proven track record managing complex, multi-country Facilities Management accounts, including P&L responsibility across multiple geographies.

• Demonstrated ability to partner strategically with global financial institutions to deliver operational excellence, governance, and transformation.

• Strong understanding of contract compliance, risk management, data governance, and performance reporting frameworks.

• Experience balancing client expectations with firm profitability while maintaining trust, transparency, and mutual value creation.

• Ability to lead large, matrixed teams with clarity, consistency, and cultural sensitivity across APAC markets.