Novotel Singapore on Stevens : Senior Sales Manager (Leisure Market) - #1172705

Company Overview

Novotel Singapore on Stevens and Mercure Singapore on Stevens offer vibrant lifestyle hotels with 772 guest rooms, extensive F&B outlets, meeting spaces, and leisure facilities. They are committed to diversity, inclusion, pay equity, and career development near Orchard Road.

Job Summary

Drive hotel sales growth by developing leads, managing accounts, and executing strategic marketing activities to maximize revenue and maintain competitive advantage.

Responsibilities

• Achieve daily targeted sales calls to generate new business opportunities effectively
• Develop weekly business leads to expand the hotel’s client base
• Prepare monthly account penetration lists to target new and existing clients strategically
• Plan and conduct at least 5 site inspections or entertainment meetings weekly with qualified or new accounts
• Create monthly action plans focused on the main market segment to drive sales initiatives
• Review monthly account profiles by analysing room nights production and average rates to optimize performance
• Execute account penetration and marketing activities to sustain a competitive market position
• Manage assigned accounts fully, including contracting, profile updates, and contract renewals
• Update management on VIP arrivals and provide appropriate meet-and-greet services
• Up-sell, cross-sell, and promote hotel facilities and services at every opportunity to maximize sales revenue
• Conduct negotiations to secure the best profit margins and rates for the hotel
• Attend hotel client and local community business events to network and enhance visibility
• Participate actively in briefings, meetings, and training sessions assigned by management to improve sales effectiveness
• Define guest requirements precisely and ensure guest services meet their expectations effectively
• Provide after-sales service by efficiently addressing all guest complaints to maintain customer satisfaction
• Perform other reasonable duties assigned by management to support hotel operations

Preferred competencies and qualifications

• Degree or diploma in Hospitality, Sales, or Marketing
• Minimum 5 years of relevant sales experience
• Proficient in Microsoft Office software to support sales reporting and communication
• Demonstrated strong communication skills in client interactions and negotiations to build relationships
• Effective time management skills to prioritize tasks and meet sales targets consistently
• Understanding of sales strategies and account profitability to drive revenue growth
• Confident, enthusiastic team player with a positive attitude to foster collaboration.

Only shortlisted candidates will be contacted.