Customer Service Executive (5.5 days) [EL] - #1172379

• Assist customers with placing and modifying store or grocery orders via phone, email, or WhatsApp.


• Respond quickly to customer inquiries and feedback regarding product availability, pricing, and promotions.


• Demonstrate the ability to effectively cross-sell and upsell products when appropriate.


• Provide accurate updates on order status, delivery timelines, and manage returns due to cancellations, incorrect orders, or duplicate orders placed on the same day.


• Collaborate with logistics and inventory teams to ensure accurate order processing and proper assignment to delivery routes.


• Communicate efficiently with delivery personnel to facilitate a smooth handover for timely deliveries.


• Maintain a positive, friendly attitude when interacting with customers.


• Stay up-to-date on product availability, stock levels, promotions, and store policies.


• Generate invoices for orders and purchase orders, informing customers about payment statuses and policies for tracking and record-keeping, ensuring payments are made as per the chosen payment method or credit terms.


• For Cash on Delivery (COD) or Credit Term payments, liaise with the Accounts Receivables (AR) department to ensure timely follow-ups and monitoring by the designated key accounts personnel.

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