Retail Operations Manager - #1171900

Roles & Responsibilities

You will be responsible for supporting the day-to-day business operations of the retail store; liaising with customers in order to ensure a transaction goes smoothly. You are expected to help customers choose between the company’s array of goods and services, process payments and maintain a high-level of customer service and relations. You may be involved in handling pets too.

Job Description

• Support the day-to-day business operations of the retail store.


• Perform cashiering function / Cashiering counter closing.


• Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.


• Promoting products by upselling and cross-selling.


• Handling customer complaints and feedback


• Performing pet care and hygiene (in outlets with live small animals)


• Arranging product displays and maintaining sales floor appearance and cleanliness


• Perform general housekeeping to maintain a safe and hygienic environment for staff, customers and pets.


• Stocktaking, replenishing stocks, ordering and receiving goods.


• Any other ad hoc duties as assigned

Requirements

• A strong team player with a courteous, positive and customer service oriented attitude


• Willing to learn and like to meet people


• Good communication skills


• Able to commit retail working hours including weekends and public holidays (off on a weekday)


• No prior experience required.


• On job training will be provided.