Call Centre/ Helpdesk Support(12 hrs rotational shift) - #1171875

RAPSYS TECHNOLOGIES PTE. LTD.


Date: 6 hours ago
District: Singapore
Salary: $2,000 - $2,700 / month
Contract type: Contractor
Work schedule: Full day
RAPSYS TECHNOLOGIES PTE. LTD.

Role: Call Centre/ Helpdesk Support(12 hrs rotational shift)

Location: Depot Road

JD

Job Descriptions

Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)

1st level troubleshooting of in supported systems i.e. Workplace; Server; Network;

Microsoft 365; Secure Access Service Edge; Point of Sale

Security event monitoring

Server and network availability and performance monitoring

Password reset and unlock

Perform log &route [to higher tier or Resolver Team(s)]

* Record and manage all transactions/ cases in Service Management System

* Broadcast notifications to the relevant parties

* Provide timely status update, follow up on cases escalated until closure within the service level agreement.

* Ensure daily tasks are executed according to the Standard Operation Procedure

High school diploma or equivalent

Experience / Knowledge in IT support will be a Major plus

12 hours rotating shift

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Linux System Administrator

VUI SYSTEMS PTE. LTD., Singapore
$8,000 - $10,000 / month
1 day ago
Key Responsibilities Install, configure, administer, and maintain Linux servers, primarily Red Hat Enterprise Linux (RHEL) and other supported Linux distributions. Perform day-to-day Linux administration , including user/group management, file systems, permissions, services, processes, packages, and system configuration. Manage server provisioning,...
VUI SYSTEMS PTE. LTD.

Hotel Front Desk (2 Rotating Shift ) | Bugis - YZ11

THE SUPREME HR ADVISORY PTE. LTD., Singapore
$2,300 - $2,500 / month
1 day ago
Position title : Hotel Receptionist Location: Bugis Working days : 6 days ; 7:00am -3:00pm / 3:00pm -11:00pm Salary : $ 2,300 - $ 2,500 Responsibilities & Duties Provide all guests with a friendly, accurate and efficient check-in/check-out while following...
THE SUPREME HR ADVISORY PTE. LTD.

*asap*Marketing & Experience Coordinator

BRANDOVA, Singapore
$3,000 - $3,500 / month
1 day ago
Singapore | Full-time | Entry-Level At here, we specialise in direct marketing and customer acquisition, helping brands expand their reach and impact. We are currently seeking driven individuals who are eager to develop skills in sales, communication, and leadership. We’re...
BRANDOVA