Front of House l F&B @ Chinatown - #1171780

Job Summary

The Front of House (FOH) Staff is responsible for delivering excellent customer service, ensuring a smooth dining experience, and maintaining a welcoming and professional atmosphere for all guests. This role includes greeting customers, taking orders, serving food and beverages, and ensuring overall guest satisfaction.

Key Responsibilities

1. Customer Service

• Greet and welcome guests warmly upon arrival.


• Escort guests to their tables and present menus.


• Take accurate food and beverage orders and relay them promptly to the kitchen or bar.


• Serve food and drinks efficiently and professionally.


• Anticipate guests’ needs and respond promptly to requests.


• Handle customer inquiries, feedback, and complaints politely and effectively.

2. Operations Support

• Ensure tables, dining areas, and service stations are clean, well-organized, and properly set up before each shift.


• Refill water, condiments, and cutlery as needed throughout service.


• Clear and reset tables quickly between seatings to maintain smooth flow.


• Support the team during peak hours by assisting with any front-of-house duties required.

3. Teamwork & Communication

• Work closely with kitchen and bar staff to ensure orders are delivered accurately and on time.


• Participate in daily pre-shift briefings to understand menu changes, promotions, or special instructions.


• Maintain a positive attitude and collaborate with team members to ensure efficient service.

4. Compliance & Standards

• Adhere to hygiene, safety, and service standards as set by the company and local regulations (SFA/NEA).


• Follow all cash handling and POS procedures accurately.


• Ensure personal grooming and uniform standards are maintained at all times.

Requirements

• Prior experience in F&B service or hospitality preferred (training provided for entry-level candidates).


• Strong communication and interpersonal skills.


• Pleasant personality, with a passion for customer service.


• Ability to multitask and work in a fast-paced environment.


• Willing to work shifts, weekends, and public holidays.


• Team player with a positive and professional attitude.

Work Environment & Benefits

• Meals provided during shifts.


• Staff discounts on food and beverages.


• Training and career growth opportunities.


• Supportive and friendly team culture.