Field Service Engineer - #1171686

Brief description

The position of Field Service Engineer (FSE) consists of providing technical support to the company’s needs. It also consists of providing repair, installation & testing of products and samples.

Tasks

• Confer with staff, users, and management to establish requirements for new systems or modifications;

• Install and perform repairs to hardware equipment, following design or installation specifications;

• Maintain records of problems and remedial actions taken, or installation activities;

• Oversee the daily performance of repaired systems;

• Read technical manuals, conduct diagnostics to investigate and resolve problems or to provide technical assistance and support;

• Refer major hardware or software problems or defective products to higher level support team for service;

Qualifications and requirements

• A diploma or equivalent;

• Ability to give full attention to what other people are saying, and to use logic and reason to identify the strengths and weaknesses of alternative solutions;

• Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.

• Knowledge of the practical application of engineering science and technology.

• Preferred with some background from the semiconductor fab level for support areas (from the fab or fab vendors) that are near our products for single wafer wet clean.

• Lam Research single wafer wet clean (formerly known as SEZ)

• Semitool etching and plating platforms

• DNS single wafer or bench wet clean platforms

• KLA metrology platforms

• SUSS Microtec platforms

Competencies (in order of importance)

• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.

• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

• Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.

• Integrity — Job requires being honest and ethical.

Working conditions

· Regular hours (Mon – Fri)

· Dress Code – Presentable(No sandals, shorts, singlets)

· Full time position