Customer Service Manager - #1171584

Job Title: Restaurant Customer Service Manager

About the Role

We are seeking a warm, energetic, and experienced Senior Customer Service Manager to be the heartbeat of our front-of-house operations. In this role, you will oversee guest relations, lead and mentor our front-of-house service team, and ensure every guest who walks through our doors leaves with an unforgettable dining experience.

Key Responsibilities

• Guest Relations & Experience: Greet guests warmly, manage table seating flows, check in on dining experiences throughout service, and handle any guest feedback or complaints with grace and professionalism.

• Team Leadership & Training: Hire, train, schedule, and supervise hosts, servers, and bussers. Foster a positive, collaborative, and high-energy team culture.

• Service Operations: Coordinate seamlessly with the kitchen and bar staff to ensure smooth communication, timely food delivery, and efficient table turnover during peak service hours.

• Reservation & Event Management: Oversee reservation platforms, manage private booking inquiries, and accommodate special guest requests.

• Quality & Safety Standards: Ensure compliance with health, safety, and sanitation guidelines, and maintain immaculate dining room aesthetics and cleanliness at all times.

Qualifications & Requirements

• Experience: Minimum of 10-15 years of hospitality management or customer service experience in a fast-paced restaurant or upscale dining environment.

• People Skills: Exceptional interpersonal, communication, and conflict-resolution skills with a natural passion for hospitality and guest satisfaction.

• Operational Know-How: Familiarity with restaurant POS systems and table management software.

• Stamina & Flexibility: Ability to work standing for extended periods and flexibility to work evenings, weekends, and holidays as required by the restaurant industry.

• Problem-Solving: A calm, proactive demeanor under pressure, capable of multitasking during high-volume rushes.

What We Offer

• Competitive Salary & Tips: Attractive compensation package based on experience.

• Employee Perks: Complimentary meals during shifts and employee discounts.

• Growth Opportunities: Clear pathways to advance into general restaurant management.