Service Desk Engineer - #1170953

ITCAN PTE. LIMITED


Date: 5 hours ago
District: Singapore
Salary: $2,000 - $2,700 / month
Contract type: Full time
Work schedule: Full day
ITCAN PTE. LIMITED
  • End-to-End Ticket Lifecycle and monitoring relevant metrics
  • Incident Management Workflow, including appropriate escalation
  • First Call Resolution and Remote assistance
  • Users’ IT accounts and access management (e.g. AD and Email account)
  • Password Resets and Account unlock (including self-service)
  • Process Change & Service requests

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