Associate Support Engineer (12-Month Contract) - LCYL - #1170433

THE SUPREME HR ADVISORY PTE. LTD.


Date: 4 hours ago
District: Singapore
Salary: $2,600 - $3,000 / month
Contract type: Contractor
Work schedule: Full day
THE SUPREME HR ADVISORY PTE. LTD.

Associate Support Engineer (12-Month Contract)

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Thye Hong Centre (Bukit Merah)

Salary: $2,600 - $3,000

Job Summary

The candidate will be responsible for troubleshooting Desktop & IT-related issues and providing post-sales Maintenance support services to clients.

Responsibilities

  • Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
  • Perform installations, migrations and troubleshooting on systems.
  • Resolve issues that occur outside work hours whenever needed.
  • Participate in the service ticket system and task assignment and scheduling processes.
  • Adhere to SOPs to carry out duties and escalation of issue to Level 2/3 support.
  • Provide in-house helpdesk support via phone/email/remote access support.
  • Document troubleshooting and problem resolution steps.
  • Participate in providing customer training when required.
  • Keep customers informed on the support development and progress.
  • Report to assigned Team Lead/Manager during support request.
  • Provide reports to facilitate case monitoring/closing, daily/weekly timesheet on activities for operational visibility.
  • Other tasks and projects as assigned by Manager or Management.

Requirements

  • Nitec/Diploma in Information Technology.
  • Experience working in an IT support role for about 1-2 years.
  • Versed in practical troubleshooting and problem analysis techniques with customer support background preferred

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

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