Executive, Operations & Retail Support - #1169449

Role of Executive, Operations & Retail Support (Part time, 1-year contract)

1. Centre Operations & Retail Support • Centre Operations o Serve as the first point of contact for visitors, beneficiaries, and families at the Club Rainbow Resilience Hubo Manage front counter duties, including calls, enquiries, and visitor coordinationo Coordinate the on-site implementation of programmes, including space setup, scheduling, and logistical arrangementso Ensure general upkeep, cleanliness, and maintenance of the Centre and equipmento Manage incoming and outgoing mail, office and pantry supplies, and basic procuremento Ensure office equipment is properly maintained and in good working conditiono Support donation handling (including donation-in-kind), as well as asset and document disposal with Financeo Support Workplace Safety & Health (WSH) and Environmental Sustainability & Governance (ESG) initiatives, and compliance with organisational policies • Retail Support (at Ang Mo Kio) o Support day-to-day operations of the retail shopfront, including customer service, sales transactions, merchandise display, stock replenishment and inventory managemento Facilitate the collection and fulfilment of merchandise, baked goods and online orders
2. Business Development • Merchandise & Order Administration o Support online order processing, including:o Packing orders (individual)o Coordinating delivery or self-collection (buyer/vendor)o Sending order e-confirmationso Support offline order processing, including:o Packing orders (bulk orders)o Quality checks / repacking when necessary• Inventory & E-commerce Supporto Support MarCom in updating product listings on e-commerce platformso Maintain and update sales and inventory records accurately and promptlyo Support stock takes and inventory reconciliation exerciseso Monitor merchandise stock levels and flag low-stock items at multiple locations; replenish items when necessaryo Event & Booth Preparation Support: Assist with stock preparation and logistics for booth activations and events
3. Individual Donor Engagement• Track and send letters of appreciation to major donors ($5k and above) on a weekly basis• Assist with contacting donors with expiring, cancelled or changed credit cards on a monthly basis and follow up accordingly• Respond to ad-hoc email enquiries from individual donors and follow up accordingly (e.g. letters of appreciation requests from donors who donated $5k and below, updates to mailing address/contact details, unsubscribe requests)• Support other ad-hoc individual donor engagement (e.g. invitations to appreciation events and tracking of attendance, fundraising campaign giveaways)
4. General Duties• Assist with submitting PEPOs and tracking their approval status• Support Business Development with administrative coordination and documentation (market research, quotation requests, submission for interest, etc.)• Assist with ad-hoc operational tasks and team projects as assigned

Requirement

• Minimum ITE/Diploma or equivalent

• Minimum 3 years of relevant experience in general office management will be advantageous

• Sound computer skills, including Microsoft Office applications

• Pleasant personality and good interpersonal skills

• Service-oriented and a good team player

• Hardworking and willing to learn

• Retail or customer service experience is an advantage

Work Arrangements

• Required to work 4 days per week (Tuesday to Friday or as rostered)

• Primary Work Location: Ang Mo Kio, 12.30pm to 8.30pm

• Required to provide coverage across Club Rainbow’s Centres islandwide, as rostered and when operational needs arise

• 1-year renewable contract (subject to organisational needs and performance)