Outlet Manager - #1169138

Job Description & Requirements

Job Summary

Manage outlet operations by rostering, hiring, training staff, enforcing SOPs, overseeing inventory and maintenance, driving sales, and supporting HR functions to ensure efficient, compliant, and high-performing team delivery.

Responsibilities

• Create and manage staff rosters to ensure adequate coverage during shifts
• Recruit and train staff to meet operational standards and company culture
• Enforce and retrain staff on Standard Operating Procedures (SOP) to maintain compliance and quality
• Update SOPs as needed to improve operational efficiency and effectiveness
• Implement group SOPs, mandates, and instructions consistently within the outlet
• Drive sales initiatives during operations to achieve outlet and group sales targets
• Monitor inventory levels and initiate timely ordering for low-stock items including alcohol and miscellaneous supplies
• Oversee maintenance activities such as air conditioning servicing, pest control, and ad-hoc repairs to ensure outlet functionality
• Maintain smooth and efficient outlet operations at all times
• Ensure all staff strictly adhere to company SOPs and policies
• Review and manage closing and monthly operational reports for accuracy and insights
• Participate actively in weekly and monthly strategy meetings to align outlet goals with group objectives
• Foster a positive team morale and promote a healthy, inclusive company culture
• Support HR by tracking staff attendance, leave, off-in-lieu (OIL), and medical certificates (MC)
• Ensure prompt stock ordering to prevent out-of-stock situations and maintain inventory availability
• Develop and propose operational improvements and sales growth ideas to enhance outlet performanceOperating timing: Opening (9pm-6am), Closing (11pm-8am) 6 days a week