Senior Operations Executive - #1169003

About the Role

AGPG ASIA PTE LTD is a fast-growing FMCG wholesale and e-commerce company supplying products across Singapore through multiple sales channels including wholesale, retail and online marketplaces.

We are looking for an experienced and hands-on Senior Operations Executive to oversee the daily operations of our office and provide leadership across multiple departments.

This position is ideal for a mature leader who thrives in a fast-paced SME environment and is confident making decisions with minimal supervision.

Key Responsibilities

• Oversee the daily operations of the office and ensure smooth coordination across teams.

• Lead, coach and support department teams while maintaining high standards of accountability and professionalism.

• Monitor operational performance, resolve day-to-day issues and ensure business objectives are achieved.

• Review and improve workflows, implement SOPs and drive continuous process improvements.

• Lead operational projects, system implementations and company initiatives.

• Work closely with Management to execute business strategies and improve operational efficiency.

• Ensure effective coordination between office departments and warehouse operations to support timely order fulfilment and customer satisfaction.

• Coordinate cross-functional activities to ensure smooth order fulfilment and excellent customer service.

• Handle government-related matters, regulatory compliance, licences and operational documentation where required.

• Analyse operational challenges, recommend practical solutions and implement corrective actions.

• Prepare operational reports, monitor KPIs and provide regular updates to Management.

• Liaise with external vendors, service providers and government agencies where necessary.

• Foster a professional, collaborative and performance-driven working environment.

• Undertake any other duties or projects assigned by Management.

Requirements

• Bachelor's Degree in Business Administration, Operations Management, Supply Chain, or a related discipline.

• Minimum 5 years of working experience, with at least 3 years in a management or leadership role.

• Proven experience managing office operations and cross-functional teams.

• Strong leadership, communication, and people management skills.

• Demonstrated ability to lead experienced and junior employees effectively.

• Strong business acumen with excellent analytical and problem-solving abilities.

• Experience implementing SOPs, operational improvements, and business processes.

• Experience dealing with government agencies, audits, grants, or regulatory compliance will be an advantage.

• Proficient in Microsoft Office and business systems.