Customer Service Administrator (Automotive Industry), $2,600 | Alexandra - #1168676

• $2,600 Basic + OT + Bonus

• 5 Days Work Week with Alternate Saturdays

• Customer Service-Oriented

• Established & Trusted Automotive Brand

Our Client, an established & trusted automotive brand, is inviting qualified candidates to fill the position as Customer Service Administrator.

RESPONSIBILITIES:

• Handle phone calls, answer general enquiries, take/pass messages to the

• appropriate recipients.

• Greeting, checking in, directing customer to the appropriate location, provide lounge

• services and letting service team know of customers’ arrival.

• Responsible for incoming mails, parcels and payment collections at the counter.

• Manage the preparation and filing of monthly report.

• Coordinate with shuttle service on picking and sending customers to assigned

• destinations.

• Summarise and verify retail transactions settlement for account use.

• Custodian for customer area’s cleanliness and tidiness.

• Assist Service Advisors in daily operations comprising the followings:

  • Responsible for checking of service/recall campaigns for customer’s vehicle.

  • Parts ordering via Purchase Requisition and coordination when parts arrive.

  • Making quotations to customers for service jobs.

  • Opening Purchase Orders.

  • Preparing invoices after job completion.

  • Pickup and delivery arrangement.

  • Monitor and track the Parts-Arrived-But-Outstanding-Jobs.

  • Call and follow-up with customers on NPS survey.

  • Keep records of warranty job orders handed to warranty department.

  • Scanning and filing of job orders on a daily basis.

  • Perform general, administrative and ad-hoc duties as assigned

REQUIREMENTS:

• Minimum GCE ‘O’ level / Diploma Holder.

• Proficient in MS Office applications.

• At least 2 years of Customer Service experience

OTHER INFORMATION:

• Location: Alexandra (Redhill)

• Working Days/Hours: 5 days/Office hours, 8am - 5.30pm | Alternate Saturdays, 8am - 12pm

• Salary: $2,600 (salary will commensurate according to experience & qualifications)