E-commerce Executive - #1168675

Le Petit Society is a premium children’s and family lifestyle brand with retail stores, a growing e-commerce channel, and a loyal community built over more than a decade. We’re at an exciting inflection point — investing in the systems and people that will take us from a founder-led brand to a scalable one, without losing what makes us distinctly us.

This role will help to deliver a seamless shopping experience and improve customer lifetime value. You will own two key areas — Shopify e-commerce operations as well as CRM & customer retention—making it ideal for someone who enjoys both execution and optimisation.

Responsibilities:

E-commerce Management

• Manage the day-to-day operations of our Shopify store to ensure a seamless customer experience.

• Upload and maintain products, collections, promotions and landing pages.

• Coordinate campaign launches across the website, ensuring pricing, inventory and merchandising are accurate.

• Optimise site merchandising, navigation and conversion rates using customer insights and analytics.

• Work with developers or external partners on website improvements and new features where required.

CRM & Customer Retention

• Manage email marketing and automated customer journeys using Klaviyo.

• Build and optimise lifecycle flows including welcome, abandoned cart, post-purchase, win-back and loyalty campaigns.

• Segment customer audiences to deliver more personalised communications.

• Monitor key CRM metrics including open rates, click-through rates, repeat purchase rate and customer lifetime value.

• Identify opportunities to improve retention, customer engagement and repeat sales.

Requirements

• 1-3 years of experience in e-commerce operations and/or marketing, preferably within a retail, lifestyle or consumer brand

• Hands-on experience working on the Shopify platform

• Experience using Klaviyo or a similar email marketing platform

• Strong analytical skills with the ability to interpret data and translate insights into action

• Comfortable managing multiple campaigns and projects simultaneously

Bonus Points:

• Experience executing paid campaigns in Google Ads and Meta Ads is a bonus

• Experience with marketplaces such as Shopee or Lazada

• Experience with loyalty or referral programmes

• Passion for retail, children's products or lifestyle brands

Compensation:

• Commensurate with experience. Open to discussing full-time or fractional structure with the right candidate