Senior Supervisor - #1168601

Job Summary
The Senior Supervisor is responsible for the overall day-to-day operations of a Hawker Centre, ensuring smooth operations across the premises, maintaining high standards of cleanliness and service, managing tenant relationships, supervising the in-house beverage stall, and ensuring compliance with all regulatory requirements. The successful candidate will serve as the key on-site representative, working closely with government agencies, contractors, tenants, and management to deliver operational excellence.

Key Responsibilities

· Manage daily hawker centre operations, opening/closing and operational inspections.

· Oversee beverage stall operations including manpower, inventory, quality and sales.

· Build strong tenant relationships and ensure compliance with tenancy requirements.

· Liaise with NEA, SFA and other government agencies; coordinate inspections and regulatory compliance.

· Supervise cleaning contractors, facilities maintenance, pest control and housekeeping.

· Support customer feedback

· Recruit, train, coach and supervise operational staff.

· Monitor operating costs, procurement, and inventory.

· Support and prepare comprehensive monthly management reports covering operational performance, beverage sales, tenant matters, customer feedback, maintenance status, cleaning performance, compliance updates, incidents, manpower utilisation and improvement plans.

· Act as the primary on-site representative and engage community stakeholders.

Requirements

· Diploma or Certificate in Hospitality Management, Business Administration, or a related discipline.

· Minimum 3 years management experience in F&B, food court, coffee shop, hawker centre, mall or integrated development operations.

· Experience supervising 10–20 staff and multiple stakeholders.

· Strong leadership, communication, and problem-solving skills.

· Knowledge of Singapore food safety regulations.

· Experience liaising with NEA is preferred.

· Food Safety Course Level 3 is an advantage or willingness to obtain it.

· Proficient in Microsoft Office, especially Excel and Word.

Working Hours

· 6-day work week.

· Rotating shifts based on operational requirements.

· Required to work on weekends and public holidays.

· Must be contactable for operational emergencies when required.

KPIs

· Smooth centre operations.

· Beverage stall sales and profitability.

· NEA/SFA compliance.

· High cleanliness standards.

· Tenant and customer satisfaction.

· Timely monthly reporting.

· Effective manpower management and issue resolution.