Admin Officer (Home Delivery Service Team) - #1168555

Highlights:

• Working days: 5.5 day work week (including at least 1 weekend and Public Holidays)

• Monday to Friday 7.30am to 4.30pm, Saturday or Sunday 9am-1pm

• Work Location: 7 Toh Tuck Link, Singapore 596227

Role Descriptions:

• Facilitates efficient and accurate processing of orders from beginning to end via online or phone.

• Process delivery orders and ensure sufficient stock available for delivery.

• Check stock levels, update inventory management system and notify out-of-stock status

• Coordinate with suppliers and stores to check inventory status.

• Generate inter-outlet transfer documents and liaise with the internal team to issue purchase orders.

• Tracks and updates the status of delivery vendors, suppliers and outlet transfers to ensure timely delivery to the warehouse.

• Coordinate with warehousing staff to pick/pack orders for delivery on time.

• Liaise with customers on stock availability, exchanges, returns and delivery schedules

• Inform customers of unforeseen delays or problems and seek alternative arrangements to reduce inconvenience and further delays.

• Handle customer's complaints and feedback by investigating, resolving, and escalating issues.

• Perform other related duties/tasks as assigned.

Job Requirements:

• Minimum GCE ‘O’ Level

• Good communication and interpersonal skills, with a customer-centric mindset

• Proficiency in computer skills

• Good organizational skills and attention to detail

• Team player, ability to work well with employees at all levels.

• Proactive and a “CAN-DO” attitude

Please note that only shortlisted candidates will be notified.