Senior Designer (Product) - #1168170

We are stepping into an era of swift transformations, driven by technological advancements that are reshaping various facets of our lives. This shift is taking place across different domains, with a focus on redefining the way we approach challenges. By harnessing the potential of technology and establishing a foundation built on trust, our aim is to tackle obstacles, improve services, and pave the way for a more promising future.

We are currently in search of an experienced team member to join our design team, specifically for a new initiative in technology that will make a significant impact. In this role, you will have the opportunity to contribute to shaping and delivering a top-notch user experience for our clients, collaborating with a skilled team of engineers, business analysts, and operations stakeholders.

Your Role and Responsibilities

• Plan and conduct user research activities — including interviews, surveys, and usability testing — synthesising findings into actionable insights, personas, journey maps, and service blueprints that inform product strategy and prioritisation.

• Facilitate discovery workshops with business users and stakeholders to surface pain points, map current-state workflows, and define the design scope.

• Map current-state and to-be user journeys across digital touchpoints and backend processes, articulating system interactions and technical dependencies to define optimal end-to-end experiences.

• Translate user insights and stakeholder requirements into wireframes, mock-ups, and high-fidelity Figma prototypes for usability testing, stakeholder review, and development handover.

• Develop design iterations and alternatives with clear rationale and trade-offs; drive continuous refinement through usability testing and iterative improvements that simplify complex systems.

• Build and maintain design systems, component libraries, UI specifications, and interaction patterns to ensure consistency across products and support development teams during implementation.

• Collaborate closely with engineers throughout the development lifecycle — from initial concepts to final delivery — ensuring accurate and feasible implementation.

• Engage stakeholders throughout the design process — gathering requirements, prioritising problem statements, and presenting design concepts and research findings in clear, compelling formats.

Skills and Experience Required

• Diploma or bachelor's degree in design, IT, or a related field, or equivalent practical experience.

• 5+ years of experience in product design, UX/UI design, or service design, with the ability to work across complex, multi-stakeholder projects.

• Strong proficiency in Figma and other prototyping tools; familiarity with Miro, Jira, or equivalent collaboration tools.

• Experienced in facilitating ideation workshops, requirements gathering, and synthesising UX design approaches with stakeholders.

• Confident in executing UX research methodologies, journey mapping, service blueprinting, visual and interaction design, and prototyping.

• Solid understanding of design systems, responsive design, and accessibility principles (WCAG 2.1 AA).

• Strong communication and presentation skills, with the ability to articulate design rationale to both technical and non-technical stakeholders.

• Experience in government, public sector, or large-scale enterprise settings is preferred.

• A portfolio demonstrating end-to-end design process, strategic thinking, and measurable impact is required.

Who We Are and What We Offer

We are a dynamic and enterprising design team, embarking on an exciting journey to shape the digital landscape in Singapore. As part of Ufinity, a custom software development company, we specialize in executing product design within an agile environment, while thriving on pushing boundaries and delivering the objectives given.

With a passion for innovation and a flair for user-centric design, we are committed to redefining what's possible. We seek creative visionaries who possess the drive to think beyond conventions, motivate others, and accomplish the seemingly impossible. In our fast-paced environment, we embrace experimentation and learning from failure. Collaboration is our cornerstone, fostering a supportive and inclusive atmosphere where we unite in pursuit of our mission.

With that said, here are some things we offer:

• A comprehensive skillset development program to build your career

• Annual training budget for individual and team upskilling

• Regular team gatherings for sharing of work and non-work-related ideas

• A dynamic and open working environment to learn and grow

• An open and transparent support system to develop in