Customer Service - #1168091

Location: Singapore, Changi North Rise

Working Hours: 5 day work week (Monday to Friday)

Benefits:

• Lunch provided (Chinese Food)

• 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations

• Medical Benefits

• Leave benefits according to MOM guidelines

Job Summary:

We are looking for a dedicated and customer-focused Customer Service to join our team. This role involves managing orders, resolving issues, and supporting sales efforts.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone and email

• Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment

• Handle order changes, cancellations, returns, and exchanges efficiently

• Address and resolve customer complaints with empathy and professionalism

• Provide basic technical support and troubleshoot product/service issues

• Achieve performance targets set by Management

• Collaborate with internal teams to resolve service-related issues

• Support other sales-related and administrative tasks as assigned

Requirements:

• Minimum 1 year of experience in customer service or sales support

• Strong communication and interpersonal skills

• Proficient in Microsoft Office; experience with ERP systems for order processing is a plus

• Able to multitask and manage time effectively in a fast-paced environment

• Detail-oriented with strong organizational skills

• Positive attitude and ability to handle challenging situations diplomatically