Centre Manager (Enrichment Centre) - #1168039

Join one of Singapore's leading English enrichment providers, dedicated to nurturing confident communicators and strong writers through a proven curriculum. We are looking for an experienced and customer-focused Centre Manager to oversee the daily operations of our North-East centres.

Job Scope:

• Oversee the day-to-day operations of both centres to achieve enrolment, retention, conversion and service targets.

• Lead, coach and motivate Customer Service Officers to deliver outstanding customer service.

• Build strong relationships with parents and students, handling enquiries and resolving feedback professionally.

• Manage student enrolments, class scheduling and centre administration.

• Work closely with teachers to ensure a positive learning experience for students.

• Monitor centre performance, drive enrolment targets and identify opportunities for business growth.

• Ensure compliance with company policies, operational procedures and service standards.

• Prepare operational reports and support company initiatives and events when required.

Job Requirements:

• Min 4 to 5 years of experience in education/retail/service/hospitality

• Proven ability to manage sales targets, customer service standards and operational KPIs

• Strong communication, follow-up and problem-solving skills.

• Confident in handling parents, staff matters and service escalations.

Working Hours: 4 weekdays + 1 weekend

Working Location: North-East

Salary: Up to $5,000

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Chan Zi Hui

EA Registration No.: R1220899

EA License No.: 25C2695