Customer Support & Administration Officer (Geylang Serai / Kreta Ayer) - #1167707

PERSOL Outsourcing is partnering our Client, a leading statutory body and they are looking for dynamic talents to be a part of the team!

Contract Period / Working hours / Location:

• Contract term till end Jan 2027

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)

• Geylang Serai / Kreta Ayer

• Performance Bonus entitled upon completion of contract

Job Responsibilities:

• Maintain a constant presence at the front counter to provide prompt assistance

• Greet and register walk-in customers using the case management system; manage the queue when necessary

• Respond to customer enquiries professionally and efficiently

• Manually track walk-in customer numbers in the event of queue system downtime

• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening

• Handle telephone and inbound email enquiries in a timely and courteous manner

• Provide administrative support, including document filing, data entry, printing, and mailing of letters

• Assist with setting up videoconferencing and other communication equipment for scheduled appointments

• Provide logistical support for ad-hoc events when needed

• Engage with customers to teach/guide on digital apps and online services

• Assisting customers with online application forms using the portal

• Perform prompt follow-ups and administrative duties

• Perform any additional duties assigned by supervisor

Job Requirements:

• Min GCE ‘O’ Level with prior experience in customer service support is an advantage

• Good interpersonal and communication skills

• Able to handle customer enquiries tactfully

• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications

• Able to work independently and as part of a team
  

If you are interested, please submit your application here. We appreciate your application and will notify you if you are shortlisted for the role.

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EA License No: 90C3494 | EA Personnel No: R1106405 | EA Personnel Name: Khadijah Binte Abdul Rahman