F&B Service Quality Executive - #1167453

Job Responsibilities:

• Plan, schedule and conduct inspection for Operations team at various outlets to assess compliance with applicable guidelines and SOPs.

• Prepare inspection report and ensure follow up actions taken by outlet within set timeline.

• Identify gaps or improvements to the processes and communicate to relevant personnel/department.

• Evaluate audit findings, prepare and distribute reports to Operation team and management.

• Conduct audit follow-up on a periodic basis

• Assist and conduct audit-related training courses

• Involve in process improvement, system enhancement of new system development

• Handling Ad-hoc project if needed

Requirements:

• At least 2 years of F&B experience (possess Food Hygiene Officer Certificate will be added advantage)

• Positive mindset

• Proficiency in the use of computer

• Able to speak and write in both English and Chinese language. "We are seeking candidates proficient in Chinese to effectively communicate with Chinese-speaking clients."

• A good understanding of quality assurance, procedures and protocols

Personal Characteristics

The incumbent should demonstrate competence in some or all the following:

• Meticulous and has an eye for details

• Able to work independently and as part of a team

• Positive working attitude with good adaptability

• Good communication skills required as need to engage with outlet managers

• A hands-on person that is proactive, driven and resourceful.