Customer & Operations Coordinator | Excel + Scheduling @ Geylang Bahru ~ - #1167170

About the role

This is a 12-month extendable/convertible contract role with a leading utilities group company based in Kallang. You will manage excel spreadsheets and databases, coordinate contractor and team deployments, and provide customer service support across the utilities sector.

Key responsibilities

• Take ownership of managing excel spreadsheets / database including updating schedules, works carried out etc in the system

• Provide high quality customer service and professionalism when calling consumers to schedule appointments or for any matters

• Plan and deploy contractors and teams based on the latest updates in the excel spreadsheets / database

• Actively collaborate with various stakeholders and teams when handling issues

• Communicate effectively with consumers and stakeholders to ensure satisfactory and timely resolutions

• Continuously improve and enhance the spreadsheets / database for easier updating of records and generation of various reports

• Generate reports for various stakeholders

• Any other duties as assigned

About you

• Diploma

• Prior experience in customer service or a related role

• Strong communication and writing skills

• Highly proficient in Microsoft Excel (e.g. formulas, Macro, basic analysis) and comfortable working with large datasets

• Adaptable and with the ability to work independently with minimal supervision

• Positive attitude with a proactive mindset and willingness to take initiative in process improvements

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number: 81••194

We regret to inform that only shortlisted candidates will be notified.

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