Solution Architect – Telecom BSS/OSS & Digital Integration - #1167168

Role:

• We are looking for a solution architect to support major technology transformation programmes across telecom BSS/OSS, digital customer platforms, integration and data.

• This is a hands-on solution design role for someone who can translate complex business requirements into practical, implementation-ready designs.

• You will work across the customer and service lifecycle—from product configuration and order capture through billing, provisioning, service activation and customer self-service.

• You will also help modernise existing platforms, support system migrations and introduce new digital capabilities.

• The role involves close collaboration with product owners, architects, engineering teams, cybersecurity specialists, operations teams and technology partners.

Responsibilities:

• Lead end-to-end solution design across CRM, product catalogue, order management, billing, provisioning, service activation and digital channels.

• Design customer and service fulfilment journeys, including Order-to-Cash, service changes, upgrades and termination.

• Create solution blueprints, architecture diagrams, process flows, sequence diagrams, interface specifications and migration designs.

• Define integration approaches using APIs, microservices, event-driven architecture, middleware and batch processing.

• Translate business and product requirements into solutions that engineering and testing teams can implement.

• Define system interactions, data ownership, exception handling, reconciliation and operational dependencies.

• Design migration and coexistence approaches that protect customer services during platform transition.

Required Skills:

• 8 years of relevant experience in solution architecture, solution design or a closely related technical design role.

• Proven experience designing end-to-end solutions that connect multiple business and technology platforms.

• Practical experience in telecom BSS/OSS or closely related customer and operational systems.

• Experience in several of the following areas: CRM and customer management, product catalogue, order management, billing or charging, provisioning and service activation, service fulfilment or orchestration, and customer self-service.

• Strong understanding of APIs, integration architecture, microservices and end-to-end data flows.

• Experience producing detailed solution documents, technical diagrams, interface specifications and migration designs.

• Ability to explain technical decisions clearly to business and technical stakeholders.

• Experience working across product, architecture, engineering, cybersecurity, operations and vendor teams.