Operation Manager (F&B/ Class 3 Driving License) JL18 - #1166913

Mon - Sat

Basic + Allowance + AWS + Bonus

Operations

• Led a team of Area Managers in achieving sales targets and overall performance of outlets.

• Provide guidance to Area Managers to maintain smooth daily operations of the Foodcourts.

• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.

• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.

• Ensure outlets adhere to all governmental regulatory requirements and be present for outlet inspection and any to ensure that follow-up actions are completed duly.

• Liaise with landlords on building matters, joint promotions and events.

• Responsible in marketing of food stalls to tenants and ensure outlet’s prompt collection of rentals from tenants.

• Oversee lease agreement renewal, negotiation and follow-up on terms of lease with stall tenants.

• Responsible for sourcing of and maintenance of qualified tenants / food types to fill up vacant stalls and to ensure that all vacant stalls are filled.

• Propose activities according to market needs.

• Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimize credit losses.

• Work with Business Development and Project to identify potential new business opportunities, sites, source, build and renovate.

• To recommend and be lead improvement program of outlets.

• To be able to lead new, large renovation and facelift projects.

• Responsible for the financial and operational performance of the Foodcourt and Coffeeshop of designated region.

• Work with senior management and financial team on outlets’ budgets.

• Establish overall business plans and provide regular reports on area performance, sales and financial budget analysis to senior management.

• Provide solutions to improve the bottom line to outlet’s Profit and Loss.

• Maintain and improve established quality and service standards.

• Develop employees by providing ongoing feedback for operational improvement and establishing performance expectations.

• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.

• Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.

• Ensure selling prices of stalls according to agreements.

• Assess and provide evaluation of stall tenants' performance.

• Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.

• Conduct weekly and monthly outlet’s meeting.

• Ensure M&E works according to schedule.

Administration

• Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.

• Handle disciplinary issues, grievances, disputes and work tension among the team.

• Handles the termination procedures as per company’s guideline.

• Effectively communicate company policies and procedures to team members, and stall tenant etc.

• Accountable for outlet float money, petty cash and daily sales collection.

• Responsible for ensuring stall tenants’ daily sales received, are correct and being bank in.

• Timely submission of outlet reports.

• Prepare and submit monthly reports to Senior Management.

• Ensure proper cost control on all expenses according to budget.

• Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.

• Any other assigned tasks by management.

JOB REQUIREMENTS:

• Minimum Degree/Diploma from a recognized institution in any discipline.

• Minimum 5 years of business development/leasing experience in a senior management role, preferably in, food, retail service or FMCG sector

• Previous work experience with statutory boards and knowledge of F&B operations an advantage.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email ••••@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213