Manager - HR Applications (SuccessFactors, Concur) - #1166835

IT Application HR Support Lead - SuccessFactors

Brief Summary:
We are seeking a seasoned IT Application HR Support Lead to oversee and enhance the performance of enterprise HR applications. This role is critical in ensuring operational excellence and compliance across HR systems.

Responsibilities:

• Manage daily support operations for HR applications, ensuring adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Oversee SAP systems, including SuccessFactors, Concur, and EC Payroll, ensuring stability and effective issue resolution.

• Perform hands-on support, configuration, and testing during critical periods to maintain service continuity.

• Coordinate upgrade and change management across local Centres of Excellence (CoEs) to ensure minimal disruptions.

• Lead a team of HR systems analysts, providing mentorship and fostering expertise across the Centre of Excellence.

• Collaborate with HR, Payroll, and business stakeholders for requirements gathering and issue resolution.

• Maintain comprehensive documentation on system processes and workflows, and enforce documentation standards across CoEs.

• Engage with vendors and support partners to enhance system performance and stability.

Requirements:

• University degree in Computer Science, Information Management, or a relevant field.

• Minimum 7 years of experience in SAP HR systems, with a strong focus on SuccessFactors, Payroll, and Concur.

• Proven experience in managing HR system support and integrations across multiple domains.

• Strong functional knowledge of HR processes and demonstrated vendor management skills.

• Certification in ITIL, PMP, or SAP HR/SuccessFactors is preferred.

• Excellent problem-solving, analytical, and communication abilities.

• Ability to lead teams effectively in a high-pressure, global support setting.

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified

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