Customer Service Coordinator - #1166640

The incumbent will proactively address customer's concerns and assist them with their needs and provide support in warehouse administrative operations.

• Be the contact point between customer and warehouse operators (external and internal stakeholder) on shipments arrangement.

• To promptly liaise with customers / suppliers’ inquiries via phone call or email related to the day-to-day operations.

• Ensures all Inbound and Outbound documents & information are cascaded to warehouse operators via email and/or all communication channels.

• Ensures warehouse operators input data accurately and update Warehouse Management System inventory transactions within the timeline with the objective to maintain stock accuracy.

• To monitor / arrange daily Inbound and Outbound containers trucking with Customer.

• To input data for monthly billing in excel file.

• To ensure office areas are well maintained.

• Performs other job-related functions as and when required by superior.

Requirements

- Minimum GCE ‘O’ level / NITEC in any relevant discipline

- Good understanding of Customer Service and Warehouse Operations

- Ability to work accurately and methodically.

- Good communication skills

- Ability to plan and organize work.

- Performs well under pressure in a fast-paced environment.

- Work location at 8 Jurong Pier Road.