Senior/ Executive Officer, MAP Operations - #1166501

Job Summary

The Senior / Executive Officer, MAP Operations supports the Academic Programmes and Development department by coordinating end-to-end operations for the MENDAKI Achievement Programme (MAP). The role ensures smooth delivery across assigned districts by managing student administration and coach resourcing, maintaining accurate programme records, and providing timely coordination with schools, families and internal stakeholders.

In addition, the jobholder oversees operational workflows such as student onboarding and withdrawals, attendance and progression tracking, session scheduling support, issue triage and escalation, and coordination of coach onboarding, deployment and performance support (e.g., reminders on reporting timelines and compliance requirements). The role prepares operational updates and reports, supports audits and documentation needs, and contributes to continuous improvement of MAP processes and service delivery.

Key Responsibility Areas

• Programme operations coordination (MAP): Coordinate day-to-day operational delivery for assigned MAP districts, ensuring key activities and timelines (e.g., enrolment, session schedules, reporting, and term transitions) are executed smoothly.

• Student management & case follow-up: Manage student administration from onboarding to exit (e.g., eligibility checks where applicable, consent/document collection, placement changes, withdrawals, and re-entry), and follow up on attendance, participation and flagged concerns with students, parents/guardians and schools.

• Coach resourcing, deployment & onboarding: Coordinate coach recruitment administration and onboarding logistics (e.g., documentation, scheduling, briefing support), deploy coaches to schools/classes based on needs and availability, and manage replacements/coverage to minimise disruption.

• Scheduling, attendance tracking & operational issue management: Coordinate session schedules and operational communications; monitor coach and student attendance submissions, follow up on irregularities, and triage operational issues (e.g., timetable clashes, no-shows, parent/school queries) for timely resolution and escalation where needed.

• Data integrity, reporting & documentation: Maintain accurate and timely records in trackers/systems (e.g., student lists, attendance, coaching assignments, case notes and communications). Consolidate operational updates for internal reporting and support audits and compliance documentation.

• Process improvement & stakeholder coordination: Identify recurring operational gaps and propose improvements to workflows, templates and SOPs. Coordinate with schools, coaches and internal teams to align expectations, circulate updates, and close follow-ups on operational requests.

District Officer (Student & Coach Management)

• Serve as the primary operations contact for assigned districts, providing timely communication to students, parents/guardians (where applicable), schools and coaches on schedules, programme requirements and key updates.

• Manage district-level movements and exceptions (e.g., student transfers, withdrawals, make-up arrangements, coach availability and replacements), ensuring actions are documented, stakeholders are informed, and service recovery is coordinated when disruptions occur.

• Track and follow up on district operational KPIs (e.g., attendance submissions, outstanding reports, unresolved issues) and provide regular updates to internal stakeholders to support decision-making and planning.

Requirements

Education:

• Diploma or Degree in Education, Social Sciences, Business Administration, Human Resource, Operations/Project Management, or other relevant fields.

• Understanding of Singapore’s education landscape and working with schools/families will be an advantage.

• Proficiency in Microsoft Office (Word, Excel and PowerPoint) is preferred; comfort working with tracking sheets and basic data validation is essential.

Experience:

• 1–3 years of relevant experience in programme operations/administration, education support programmes, case coordination, customer service operations, or related roles.

• Experience coordinating student/client schedules and managing multiple stakeholders (e.g., schools, families, trainers/coaches) with strong service orientation and professionalism.

• Strong coordination and follow-through skills; able to triage issues, manage exceptions, and escalate appropriately while maintaining accurate documentation.

• Comfortable working with operational data (e.g., trackers, attendance, deployment lists) and producing routine updates; attention to detail is critical.

• Organised and able to manage competing timelines independently; demonstrates discretion when handling personal data of students and families.