IT OPERATION ENGINEER - #1166172

We are looking for a dedicated and highly motivated IT Operations Engineers to join our team.
This role is critical in ensuring the continuous monitoring, support, and maintenance of customers SDWAN solutions and overall IT infrastructure. The ideal candidate will possess a solid technical foundation, strong problem-solving capabilities, and the ability to perform under pressure in a dynamic environment.

Key Responsibilities

• Monitoring and Support:

  • Proactively monitor and support network infrastructure including routers, switches, firewalls, SD-WAN, and wireless solutions. Provide first-level support and troubleshooting for detected issues.

• Incident Management:

  • Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols. Accurately document incidents and resolutions within the incident management system.

• SD-WAN Change Request Management :

  • Execute predefined standard service requests and change requests across various SD-WAN platforms such as Cisco Viptela, Velocloud, RansNet, SilverPeak, and Fortinet.

• Operational Tasks:

  • Perform daily health checks, log reviews, and system performance monitoring. Ensure all scheduled tasks are completed within agreed service levels.

• Troubleshoot infrastructure issues and coordinate with specialist teams and vendors.

• Participate in maintenance activities and operational improvements.

• Communication:

  • Maintain clear communication with internal IT teams, stakeholders, and end-users. Provide timely updates on incident status and operational activities.

• Compliance and Security:

  • Follow company policies and regulatory standards to ensure secure and compliant IT operations.

Qualifications & Requirements

• Tertiary education in Information Technology, Networking, or a related field (Bachelor’s degree or Polytechnic diploma preferred).

• At least 1 to 2 years of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud/).

• Experience or knowledge supporting SD-WAN environments (e.g., Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, and Fortinet), with the ability to perform operational changes, troubleshoot issues, and coordinate escalations when required.

• Experience with enterprise wireless platforms such as Cisco, Aruba, Ruckus, Meraki, or equivalent solutions is advantageous.

• Experience supporting and troubleshooting enterprise wireless LAN (WLAN) environments, including access points, wireless controllers, and cloud-managed wireless solutions

• Relevant professional certifications in networking, systems, virtualization, cloud, or IT service management (e.g., ITIL, CCNA, CCNP, VMware, or SD-WAN vendor certifications) are advantageous.

• Strong analytical and problem-solving skills; keen interest in information security and network reliability

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