L2 Application Support Engineer (Java | SQL | Production Support) - #1166111

Responsibilities

• Provide Level 2 production support for enterprise Java applications

• Investigate, troubleshoot and resolve production incidents

• Perform Root Cause Analysis (RCA) and implement preventive actions

• Write SQL queries for troubleshooting, validation and reporting

• Monitor application health and batch processing (EOD/BOD)

• Restart failed jobs and support deployment rollback activities

• Work closely with development, infrastructure and business teams

• Maintain SOPs, operational documents and knowledge base

• Prepare operational reports and participate in service review meetings

Requirements

• 1–4 years of Application Support / Production Support experience

• Good understanding of Java, JavaScript and SQL

• Experience supporting production applications

• Knowledge of batch jobs, application monitoring and incident management

• Strong analytical and troubleshooting skills

• Good communication and documentation skills

• Proficient in Microsoft Office (Excel, Word and PowerPoint)

Preferred

• Banking or Financial Services experience

• Core Banking application support

• Middleware or API Gateway exposure