Senior Manager – Engagement & Volunteer Management Division - #1165987

[Contract position]

Job Description:

SINDA is seeking an experienced Senior Manager to provide strategic and operational leadership across the Partnerships, Volunteer Management and Ground Engagement portfolios. This role is responsible for translating organisational priorities into impactful community initiatives, strengthening strategic partnerships, developing a sustainable volunteer ecosystem, and supporting SINDA's mission of serving our community in Singapore.

As the second-in-command within the department, the Senior Manager will lead multidisciplinary teams, oversee complex cross-functional initiatives, build strategic stakeholder relationships, and champion continuous improvement and innovation across the department. The incumbent will also support the Deputy Director in organisational planning, governance, transformation efforts, and strategic decision-making.

Responsibilities:

1. Strategic Leadership

• Support the divisional Head in developing and implementing departmental strategies aligned with SINDA's organisational priorities

• Drive long-term planning and transformation initiatives across the department

• Review and enhance operational frameworks, governance processes and service delivery models

• Identify emerging community trends and recommend new engagement strategies

• Lead departmental planning, budgeting and resource allocation

• Drive innovation and continuous improvement initiatives

2. Leadership & People Management

• Provide leadership and direction to the Partnerships, Volunteer Management and Ground Engagement teams

• Coach and develop team leads and staff to build capability and leadership depth

• Foster a high-performing, collaborative and customer-centric team culture

• Drive performance management, succession planning and staff development initiatives

• Ensure effective manpower planning and resource optimisation across the department

3. Strategic Partnerships

• Develop and implement strategies to strengthen partnerships with community organisations, corporate organisations, government agencies, religious institutions and educational partners

• Identify new opportunities for collaboration to advance SINDA's mission

• Strengthen stakeholder engagement and partnership governance

• Negotiate and manage strategic partnership agreements and collaborative initiatives

• Represent SINDA at external engagements and strategic platforms

4. Volunteer Management

• Lead the strategic development of SINDA's volunteer ecosystem

• Develop strategies for volunteer recruitment, capability development, deployment, engagement, recognition and retention

• Strengthen volunteer leadership pipelines and corporate volunteering initiatives

• Review volunteer management frameworks to enhance volunteer experience and organisational impact

• Ensure volunteer programmes support organisational priorities and community needs

5. Ground Engagement & Community Outreach

• Lead the planning and execution of SINDA's community engagement strategy through targeted neighbourhood outreach and engagement platforms

• Provide strategic oversight of key initiatives including Project Give, Festive Gift Pack, SINDA Bus deployment, community outreach booths, community activations, data-driven neighbourhood engagement and Door Knocking Exercise (DKE)

• Utilise community data and insights to develop targeted engagement strategies that improve outreach effectiveness

• Strengthen SINDA's visibility and presence within the community through innovative engagement approaches

6. Data Analytics & Project Management

• Utilise data analytics and community insights to support evidence-based decision-making and targeted community engagement

• Lead cross-functional organisational projects and strategic initiatives

• Prepare strategic papers, presentations and reports for Senior Management, Board Committees and external stakeholders

• Monitor project outcomes, risks and resource utilisation to ensure successful delivery of organisational objectives

7. Team Contribution

• Support organisation-wide strategic projects and cross-divisional initiatives

• Ensure compliance with organisational policies, governance requirements and risk management frameworks

• Participate in divisional and SINDA-wide events when required

• Any other duties as assigned by the HOD

Requirements:

• Bachelor’s Degree or Master's degree in Business, Public Policy, Public Administration, Social Sciences, Community Development, Communications, Marketing or a related discipline

• Proven experience (minimum 8 years) in leading community engagement, partnership development, stakeholder management, volunteer management, or related initiatives within the public, social service, or community sectors

• Demonstrated experience leading cross-functional projects and organisational initiatives

• Experience working with government agencies, social service organisations, community partners and corporate stakeholders

• Proven ability to develop and implement strategic initiatives

• Experience in budget planning and resource management

• Strong stakeholder management, communication, presentation and relationship-building skills

• Strong leadership, people development and team management capabilities

• Excellent analytical, problem-solving and decision-making skills

• Proficient in Microsoft Office applications, particularly Excel, PowerPoint and Word

• Ability to work independently and manage multiple priorities in a dynamic environment

• Good organisational, multitasking, and time-management skills

• Strong problem-solving skills and attention to detail

• Ability to adapt quickly and work in fast-paced environments

• Participate in Divisional and SINDA-wide events when required

• Flexible to work on weekday evenings and Saturdays (Time off will be provided to compensate for approved overtime hours worked)

Our Welfare:

We aim to take care of your well-being.

We provide:

• Career development opportunities

• Flexible working hours

• AWS/ Bonuses

• Health insurance

• Wellness programmes

Interested candidates are invited to submit their resumes together with their expected salary.

Only shortlisted candidates will be notified. We thank all applicants for their interest.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by SINDA to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act 2012. Click https://www.sinda.org.sg/dataprivacypolicy/ to learn more about SINDA’s Data Privacy Policy.