Senior Education Specialist/Education Specialist (ME), Local Engagement - #1165454

Manage and support the development of student recruitment efforts in Singapore for the institute by identifying new ways to attract new customers in the future

RESPONSIBILITIES:

Student Recruitment Operations

• To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.

• To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes).

• To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers.

• To attend to customers’ enquiries via walk-ins, phone, email, live chat during peak periods.

• To provide analysis of leads follow-up reports and suggest areas for improvement.

• Relay market knowledge: Monitor the state of the education market and competitor's performance, structure and share this knowledge with the team and the business

Leads Management

• Leverage data: Monitor key performance metrics on all steps of the sales conversion funnel and take action on this data, while constantly expanding and refining best practices

Market Engagement & Project Management

• To lead the Market Engagement team, ensure the team is well managed and trained to plan events and outreach activities.

• To understand the local education landscape and explore new developments.

• Collaborate with internal teams and external partners to conceptualize and plan events that align with the company's goals and objectives

• Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences

• To plan and leverage community engagement to build awareness and brand name.

• To provide advice and supervision to staff in the department.

JOB REQUIREMENTS

Academic Education and Work Experience

· Bachelor degree with 5-8 years of relevant working experience, preferably in sales, marketing or customer service

· Experienced in planning and executing recruitment events, school talks, open houses, and outreach campaigns.

· Experienced in Customer Service and Sales conversion processes

· Experienced in leading and training a small team

· Experienced in student recruitment within Singapore education landscape.

· Strong network and experience working with schools and education partners in Singapore

· Strong stakeholder management skills, including collaboration with internal departments, academic partners, and external vendors.

· Good understanding of the higher education industry in Singapore

· Results-oriented, driven, self-motivated and analytical

· Strong communication skills, including active listening, understanding and clear articulation

· Able to work on weekends when required

· Confident public speaker with excellent presentation skills

Personal Attributes

· Well-developed diplomacy skills and ability to handle expansive and diverse customers

· Patient personality with excellent service mindset

· Good interpersonal skill with a high level of initiative and drive