IT Support Engineer - #1165437

Job Summary:
As an IT Support Engineer, you will provide end-user support and ensure smooth operation of IT systems. You will handle troubleshooting, client platform management, and assist with technology implementation and upgrades.

Key Responsibilities:

• Perform end user support and client management.

• Troubleshoot and resolve client platform issues promptly.

• Investigate incidents, provide temporary and/or permanent resolutions, and update relevant parties.

• Process service requests related to client platforms.

• Monitor service levels, document configurations, and prepare regular reports.

• Participate in client platform implementation or upgrade projects.

• Coordinate with vendors for hardware replacement.

• Manage IT asset records and updates.

• Handle user account management (creation, password resets, deletion).

• Perform local server administration to support software distribution and patch management.

• Ensure deliverables meet agreed service levels and propose improvement plans where necessary.

• Contribute to the development of facility management standards and best practices.

• Submit timely progress reports.

Requirements:

• Higher Nitec, Diploma, or equivalent qualification in Computer or Electronic Engineering.

• Preferably 1 year or more of related experience in IT or technology administration.

• Basic knowledge of networking is an advantage.

• Proficiency in Microsoft Office.

• Strong technical aptitude and problem-solving skills.

We Offer:

• Opportunities for professional development and training.

• A collaborative and inclusive work environment.

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd)

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