Senior Sales and Customer Service Executive - #1165362

Job Summary:

Responsible for handling customer service and administration tasks, ensuring smooth order processing, accurate documentation, and excellent customer support.

Key Responsibilities:

• Lead and guide sales representatives to meet sales targets.

• Identify and develop new business opportunities.

• Manage key accounts and maintain strong client relationships.

• Monitor competitors' sales activities and market trends.

• Handle customer orders, shipment tracking, and delivery schedules.

• Provide service support including enquiries, complaints, and after-sales issues.

• Assist in administrative tasks (invoicing, purchase orders, filing, office support).

• Liaise with logistics, finance, and sales teams for smooth operations.

• Maintain CRM records and prepare reports.

• Engage in cross-department and cross-group communication to align and achieve organizational objectives.

• Team activity arrangements

Additional Duties

• Provide administrative or logistics support during colleagues’ leave.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Diploma/Degree in Business, Supply Chain, or related fields.

• ≥3 years of customer service & sales experience.

• Strong interpersonal and problem-solving skills.

• English proficiency; other languages preferred.

• Microsoft Office, ERP, Sap,CRM proficiency.

• CIT Expertise: Demonstrated expertise in Continuous Improvement Techniques (CIT)

• Strong communication and negotiation abilities

• Ability to analyze market data and develop strategies