Account Executive (Client Success) - #1164680

We are seeking a proactive, and client-focused Account Executive (Client Success) to join our team. This is an exciting opportunity for someone with a passion for events and entertainment to play a key role in delivering exceptional client experiences.

In this role, you will be the primary point of contact for clients, supporting them across event setup, ticketing operations, and ongoing account management. You will work closely with internal teams to resolve issues, optimise ticket performance, and ensure client needs are met throughout the event lifecycle. If you are a self-starter with strong communication skills and enjoy working in a fast-paced, event-driven environment, we would love to hear from you.

Core Responsibilities:

Account Executive

• Key liaison point for clients on event details and support

• Assist clients in their ticket inventory management and maximize ticket sales

• Resolve any ticketing issues that may occur

• Work closely with the marketing and technical departments to support the clients’ requirements and needs in areas of marketing and ticketing system

• Assist in data analysis, preparation of monthly sales and management reports

• Handle ad hoc projects and any other duties assigned

Product Support

• Diploma / Degree in Business Administration / Tourism & Hospitality / Marketing

• Preferably with 2 years of relevant experience in client-servicing / customer service coordination

• Conversant with Microsoft Office

• Good interpersonal, communication and organizational skills

• Team Player

• Ability to communicate and interact with people at all levels and work independently with minimal supervision

• Able to work during event timing if the need is required (at night and weekends)

Job Specifications:

• Diploma / Degree in Business Administration / Tourism & Hospitality / Marketing

• Preferably with 2 years of relevant experience in client-servicing / customer service coordination

• Conversant with Microsoft Office

• Good interpersonal, communication and organizational skills

• Team Player

• Ability to communicate and interact with people at all levels and work independently with minimal supervision

• Able to work during event timing if the need is required (at night and weekends)