$4000 | Contact Centre Supervisor | Central - #1164317

Salary: $4000
Days: Mon - Fri, 9am - 6pm
Location: Central Town Area

Responsibilities:

• Lead, supervise, and motivate a team to achieve daily and weekly targets

• Provide on-the-ground support, guidance, and real-time troubleshooting during operations

• Conduct training and onboarding for new team members to ensure understanding of scripts, systems, and protocols

• Ensure compliance with operational guidelines, data collection standards, and quality requirements

• Handle escalations, difficult respondents, and operational issues in a professional and timely manner

• Work closely with stakeholders and management to implement process improvements and optimise workflows

• Manage scheduling, attendance, and manpower planning to ensure sufficient coverage

• Support administrative tasks, including documentation, reporting, and coordination of operations

  
  

Requirements:

• Singaporeans Only

• Diploma or Bachelor’s degree in Business or a related field (or equivalent work experience)

• Minimum 2–4 years of experience in a call center environment, preferably in outbound operations

• At least 1 year of experience in a supervisory or team leadership role

• Proficiency in MS Office (Excel, Word, PowerPoint) and call monitoring tools and systems

**We regret to inform that only shortlisted candidates would be notified.

Interested applicants, please what's app at Xiu Xia +65 •••••371 to find out more about the role.
You can forward your updated resume to xiu•••••••@cornerstoneglobalpartners.com
Company Registration Number: 201622755N | EA Licence: 19C9859 | Lim Xiu Xia