Network Solutions Lead - #1164315

Position Summary

The role of Lead, Network solution is ownership, management, and delivery of network infrastructure requests throughout their lifecycle. The scope may cover all aspects of Data networking including traditional Data requests, and Wi-Fi and may include critical global requests in addition to regionally specific. The role is responsible for understanding and addressing business requirements, building solutions which comply with client standards and coordinating in-house resources, capacity/stable teams, outsourced teams and vendors to ensure cost-effective and on-time delivery of solutions that meet business partner’s requirements.

This role adds an AI/ML capability to enhance network footprint, automate analysis, and enable predictive tasks/operations. The role to translate network telemetry into actionable data, collaborate with Data Science/Engineering teams to build models, and operationalize AI-driven insights to improve overall turnaround time, MTTR etc

The role will also be responsible for effective communication with business partners and stakeholders at all levels and across multiple geographies. When required, the role may be involved in operational support for the delivered solution.

The role will supervise and oversee outsourced resources, including Regional Capacity teams and outsourced Network engineers, to deliver on these requests.

Major Duties & Responsibilities

• Lead network requirements gathering and develop practical solution options and alternatives to meet business needs.

• Provide pre-project consulting to business stakeholders; define and document technical requirements for current initiatives. Design solutions that adhere to client architectural standards and collaborate with the Global Engineering team to produce approved non-standard designs when required.

• Create comprehensive implementation plans and coordinate with the appropriate internal and external teams (e.g., Ordering & Quoting, Change Management, Capacity, and vendor partners). Ensure business partner engagement and clear communication with all stakeholders. Review and approve associated change requests.

• Oversee execution of the implementation plan with vendors and internal resources to ensure on-time, high-quality delivery. Coordinate service introductions, lead hypercare activities, produce required documentation, and manage operational handover. Provide support for operational issues when necessary.

• Provide regional and global request management support, coordinating and supervising regional and global teams as needed. Represent the region in developing global networking standards, processes, and best practices, and serve as an escalation point for project issues.

• When required, supervise a small team of Network Solutioning specialists and coordinate their activities to meet project objectives.

• Responsible for modernizing and operating enterprise networks using AI/ML-driven observability, automation, and predictive operations.

• Partners with Network Engineering, Data Science, Security, Cloud, and Operations teams to design, deploy, and run production-grade AI-enabled network solutions.

• Build dashboards, reports and executive summaries that surface AI insights (Power BI etc) and tie metrics to business impact (ROI, uptime, capacity savings).

• Develop dashboards and translate model results into business metrics.

• Awareness of AI governance, model explainability, data privacy and security best practices (including local compliance requirements).

• Development and deployment of network automation and integration of AI outputs into automation pipelines.

Other Duties

• Involvement in vendor/technology selection, global standards and governance processes

• Review & Approve purchase of equipment, services and supplies

• Backup and support roles and functions in the Network team to ensure delivery of consistent customer service

Required Qualifications

• Required Minimum Education: Bachelor’s Degree or equivalent experience

• Required Years of Related Experience: 5 - 6 Years Related Experience

Required Knowledge, Skills, and Abilities:

• Adequate technical knowledge of network technologies (Cloud/LAN/WAN/Wireless), and experience with two or more of the following infrastructure components: SDWAN, Nexus switches, WWAN, IPAM, Telco circuit management, F5/LB, Anycast and EIGRP/BGP.

• Certifications on Cisco data networking products, Zscaler product, Cloud network infrastructure, Firewalls, Load Balancing technology, Network segmentation etc.

• Candidates with experience in automation platforms (e.g., Itential) and monitoring/AI solutions like LogicMonitor and SelectorAI will be preferred

• Preferred: prior experience applying network automation in regulated or global enterprise environments with multi-vendor equipment and complex change controls.

• Experience translating business requirements into technical network solutions

• Proven experience in network and infrastructure planning and development

• Proven experience working in an MNC environment and coordinating across regions

• Experience managing technically complex network deployments and projects

• Network implementation experience with regional coverage is preferred

• Excellent written and oral communication skills

• Excellent interpersonal skills and ability to communicate effectively at all organizational levels

• Exceptional customer service focus

• Willingness to work some unsociable hours – weekends and evenings – to support implementations

• Preferred CCNA/CCNP certified Preferred Area of Study: Computer Science, Telecommunications, Electrical Engineering