Operations & Customer Experience Executive - #1164071

Operations & Customer Experience Executive

Driving clarity. Improving systems. Elevating everyday operations.

What You Will Do

Customer Experience

• Oversee and support customer communications across the journey

• Ensure smooth coordination from sales to installation to aftersales

• Identify recurring issues and implement long-term fixes

• Maintain a high standard of responsiveness and service quality

Systems & Process Management

• Work with internal systems (e.g. scheduling, CRM, service platforms) to improve usage and structure

• Ensure data accuracy and proper tracking of customer orders and job statuses

• Review systems periodically and recommend improvements or integrations

Daily Operations Support

• Assist in scheduling, coordination, and issue resolution when required

• Work closely with sales, technicians, and admin teams

Operations & Workflow Improvement (Optional but preferred)

• Review existing workflows across sales, operations, and aftersales

• Identify inefficiencies, gaps, and areas for improvement

• Propose and implement practical, scalable solutions

• Continuously refine processes to improve speed, clarity, and consistency

Who We’re Looking For

• Minimum 2–4 years of experience in operations, customer service, or a similar role

• Strong ability to identify problems and improve processes, not just follow them

• Detail-oriented with a structured and logical way of thinking

• Comfortable working across both systems and people

• Able to balance thinking and execution — ideas must translate into action