Airfreight Forwarding Manager (Import CS) - #1163751

Airfreight Forwarding - Customer Service (Import)
Position: Import Department manager

Key Responsibilities:
- Supervise, coach and manage a team for 15-18 Airfreight Import Customer Service professionals, ensuring high performance and excellence service
- Oversee end to end air import operations, including shipment coordination, documentation, customs compliance, billing and timely job closure
- Monitor team KPIs and service levels, providing coaching, performance management, and operational support to achieve business objectives
- Act as the escalation point for complex customer enquiries and service-related issues, ensuring prompt and effective resolution
- Drive continuous process improvements and collaborate with Operations, Customs, other internal stakeholders to enhance efficiency and compliance

Requirements:
- Proven supervisory or team leadership experience within Airfreight Import Customer Service, with the ability to manage and develop teams effectively
-Strong hands on knowledge of Singapore air import freight forwarding operations, including customs, requirements documentation and end-to-end shipment processes
- Demonstrated track record of driving team KPI performance and maintaining high customer service standards
- Excellent communication, problem solving and stakeholder management skills
- Experience with CargoWise is highly advantageous

We appreciate the time and effort invested in your application. Regretfully, only shortlisted candidates will be notified regarding the next stage of the selection process.