Snr/Patient Service Associate, Emergency Department Operations (6 mth contract) - #1163708

Job Description

Registration & Admission

• Perform accurate registration for Emergency Department patients

• Manage billing for patients including payments & collections

• Conduct financial counselling for patients / next-of-kin (NOK) who require admission to the hospital

• Assist patients / NOK / general public on general enquiries over the counter or through telephone

• Any other duties assigned from time to time

Nursing Support Duties

• Assist nurses with administrative and non-clinical tasks

• Handle non-clinical queries from patients and/or relatives – e.g. patient’s location

• Rove and check on the patients waiting for beds at the various areas in ED to see if they require anything (e.g. blankets, drinks etc).

Bed Management

• Perform bed reservation for patients who require admission which includes bed search and assignment according to department protocol and policy.

• Monitor and manage the bed waiting time for patients in order to meet the department’s Key Performance Indicator (KPI)

• Liaise with clinicians and inpatient nursing for bed related matters

• Generate daily report and information for dissemination to the relevant stakeholders.

• Any other duties assigned from time to time

Requirements:

• GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline

• 1 to 2 years of working experience, preferably in healthcare industry

• Candidates with no prior experience are welcome to apply

• Good interpersonal & communication skills

• Proficient in Microsoft Office applications

Working Schedule:

• Must be able to perform 3 rotating shifts (including weekends and Public Holidays)

• 7am – 2.30pm (morning) / 2pm – 9.30pm (afternoon) / 9.15pm – 7am (night)