Customer Service Officer - Call Centre (Luxury Fashion Brand) - #1163643

• Competitive Basic Salary with Monthly Incentive

• Opportunities To Work In Luxury Industry

• Excellent Career Growth & Development

• 5 Days Work Weeks/ Rotating Shifts

• East Area

About the roles:

Our client seeks a customer-focused professional to deliver excellent service across calls, emails, chat, and social media, provide tailored solutions, resolve inquiries efficiently, and meet service and compliance targets.

Job responsibilities:

• Deliver extraordinary service on inbound and outbound calls / emails / social media servicing / chat messages

• Consult with our Clients to understand their needs and tailor unique solutions for each Client and provide relevant product offers

• Address general and account-specific inquiries from our Clients and provide clear and concise information as needed

• Use tools and resources to identify and anticipate client needs, in a commitment to maintain a first point of contact resolution

• Meet and exceed performance goals that include, but are not limited to, client satisfaction results, sales and productivity targets and compliance regulations

Requirement:

• Diploma or Degree holder in related disciplines

• Relevant experience in client servicing or a call center environment

• Good command of English and an additional language will be an added advantage

• Personable with a high level of curiosity and initiative

• Exceptional interpersonal and conflict resolution skills

• Ability to multitask and remain calm under pressure, especially during peak hours or challenging situations

If you’re interested, Email me: val••••@luxury-careers.com

Registration No: R22110413

EA Licence No: (22C1376)