Up to $4,000 per month | Bank Call Centre Specialist |Paya Lebar MRT - #1163582

• Quickly resolve customer queries by phone and email.

• Provide accurate and complete information to customers by following the right methods/tools

• Manage and resolve customer complaints

• Handle partner escalations

• Willing to go the extra mile to help customers

• General administration, reporting and special projects

• Build sustainable relationships of trust through open and interactive communication

Requirements:

• Minimum Diploma holder

• Minimum 2 years’ experience working in a call centre, handling inbound calls and emails.

• Prior experience working in a call centre environment and willingness to work on Australian working hour shifts

• Ability to multitask effectively while delivering high-quality customer experience, including managing calls, emails, and case documentation simultaneously

• Enthusiastic, resilient, adaptable and keen to work in a fast-paced environment

• Self-motivated and able to work with limited supervision

• Fun outlook, positive attitude and can-do mindset

• Prior exposure to a web-driven environment – e.g. familiar with Zendesk, Notion and Slack applications

Paya Lebar MRT

Working days and hours:

Monday to Friday

• 5am to 2 pm

• 8am to 5pm

BENEFITS:

• Transport allowance

• Variable Bonus

• WFH ( after probation period )

To Apply please contact Bryan Lee

LEE YI REN BRYAN

Reg No: R23112408

Cornerstone Global Partners Pte Ltd

EA : 19C9859